Strategic CSM: ANZ Restaurant Growth & Partnerships

Uber; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Uber Direct in Australia and New Zealand is seeking a Customer Success Manager to own a portfolio of restaurant accounts, acting as the main day-to-day contact and partner. You will drive launches, reviews, product adoption, and issue resolution to deliver value for partners and Uber.

You'll collaborate with Account Executives and product/engineering teams to onboard merchants, monitor delivery and financial metrics, and develop growth plans to increase direct delivery volume, translating

Qualifications

• 5+ years in B2B operations, customer success, account management, or retail/food management.
• Comfortable working with operational and commercial metrics to drive decisions and deliver measurable outcomes.
• Track record of optimising end-to-end customer journeys to improve delivery reliability and merchant experience.
• Ability to discuss APIs, system integrations, and implementation dependencies with technical teams.

Responsibilities

• Partner relationship management: Build long-term relationships with restaurant decision-makers across Australia and New Zealand, maintaining active account plans and leading business reviews with local and global stakeholders.
• Launch and integration management: Lead merchant onboarding and store rollouts by coordinating technical readiness, testing, and operational enablement with product and engineering teams.
• Performance and insights: Monitor key delivery and financial metrics using merchant dashboards, pinpointing performance gaps to deliver clear, actionable recommendations to partners and leadership.
• Growth and account planning: Collaborate with merchants to increase direct delivery volume, co-creating joint growth plans and supporting account executives during contract discussions.
• Cross-functional execution: Coordinate issue resolution across regional and global functions, surfacing recurring product or process gaps to drive ongoing improvements.

Skills

Relationship management

Launch management

Performance metrics

Growth planning

Cross-functional collaboration

Education

Bachelor's degree in Business/Finance/Economics

Job description

Uber Direct in Australia and New Zealand is seeking a Customer Success Manager to own a portfolio of restaurant accounts, acting as the main day-to-day contact and partner. You will drive launches, reviews, product adoption, and issue resolution to deliver value for partners and Uber.

You'll collaborate with Account Executives and product/engineering teams to onboard merchants, monitor delivery and financial metrics, and develop growth plans to increase direct delivery volume, translating