Customer Success Manager, SaaS & Renewals

Relx Plc; Sydney; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Long Service Award

Flexible Working Arrangements

Learning & Development resources

Job summary

Elsevier Australia in Sydney is seeking a Customer Success Manager to drive onboarding, adoption and renewal across our Academic & Government portfolio. You will partner with account teams to ensure value realization and customer satisfaction while expanding product usage.

The role requires a university degree, at least 3 years in a digital customer success function, and strong presentation skills. SaaS experience and English fluency are highly valued, with the ability to work within an

Qualifications

• University degree
• 3+ years in a Digital Customer Success Manager role or similar
• SaaS background preferred
• Fluency in English
• Experience with customer engagement and adoption a plus
• Strong presentation and communication skills

Responsibilities

• Own onboarding, enablement, and value realization across Solutions and Research Sales portfolios.
• Build trusted relationships with customers and champions; drive adoption and satisfaction.
• Collaborate with Account Managers and support functions to achieve strategic goals.
• Identify upsell/cross-sell opportunities and support renewal processes.
• Deliver scalable digital training and product demonstrations to diverse audiences.
• Coordinate with cross-functional teams to communicate value propositions and ensure retention.

Job description

Elsevier Australia in Sydney is seeking a Customer Success Manager to drive onboarding, adoption and renewal across our Academic & Government portfolio. You will partner with account teams to ensure value realization and customer satisfaction while expanding product usage.

The role requires a university degree, at least 3 years in a digital customer success function, and strong presentation skills. SaaS experience and English fluency are highly valued, with the ability to work within an