Customer Success Manager — Growth, Retention & Subscriptions

Sage; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Sage is seeking a Customer Success Manager for Sydney, NSW, Australia. This on-site, full-time role focuses on driving value for customers using Sage solutions, including renewals, upsell opportunities, and migration to subscription models.

The role emphasizes customer advocacy and cross-product adoption to maximize retention and growth. Primary responsibilities include managing renewals, identifying upsell opportunities, guiding license migrations to subscription-based models, and collaborating

Responsibilities

• Customer Retention & Renewals: Proactively manage renewals by addressing customer needs, delivering value, and mitigating churn risks.
• Upsell & Expansion Opportunities: Identify opportunities to upsell Sage and ISV modules, licences, and cross-product solutions.
• License Migration: Lead efforts to transition customers from perpetual licenses to subscription-based models.
• Customer Engagement & Advocacy: Build and maintain strong relationships with key customer stakeholders, understanding their business objectives and challenges.
• Customer Enablement & Adoption: Ensure customers fully adopt and utilize their Sage solutions by providing training, best practices, and success plans.
• Metrics & Reporting: Track key customer success metrics, including renewal rates, upsell revenue, and license migration progress

Job description

Sage is seeking a Customer Success Manager for Sydney, NSW, Australia. This on-site, full-time role focuses on driving value for customers using Sage solutions, including renewals, upsell opportunities, and migration to subscription models.

The role emphasizes customer advocacy and cross-product adoption to maximize retention and growth. Primary responsibilities include managing renewals, identifying upsell opportunities, guiding license migrations to subscription-based models, and collaborating