Strategic CSM — Hospitality SaaS, Remote AU

Storable; Australia; Teletrabalho; AUD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary + Super

4 weeks of leave, accrued throughout 1

Be More – rewards and recognition

Volunteer Time Off

Mental health time off

Mental well-being resources

Paid parental leave: 12 weeks (primary

Paid parental leave: 6 weeks (second)

'Paw'ternity Leave and Pet Bereavement

Caregiver Leave

Fertility care support

Access to financial experts

Resumo da oferta

Newbook, a global property management platform, is seeking a Customer Success Account Manager for Australia-based remote work. You will manage a portfolio, focus on retention, drive product adoption (Payments and Enterprise), and grow recurring revenue while negotiating renewals and maintaining executive relationships with hospitality customers.

You will partner with Sales, Product and Support to advocate for customers and identify growth opportunities across the portfolio.

Qualificações

• 4+ years in Hospitality Operations, Customer Success, Account Management, or Strategic Partnerships (Hospitality or SaaS technology preferred).
• Strong commercial acumen and opportunity identification capabilities.
• Excellent communication, presentation, and stakeholder management skills.

Responsabilidades

• Own relationships with a portfolio of customers, focusing on retention, account growth and partnership management.
• Drive adoption of key Newbook products (Payments and Enterprise solutions).
• Reduce churn and expand recurring revenue through strategic account planning.
• Own renewal negotiations and pricing discussions to ensure favorable outcomes.
• Collaborate with Sales, Product and Support to represent the voice of the customer.

Conhecimentos

Hospitality Operations

Customer Success

Account Management

Strategic Partnerships

Commercial Acumen

Communication

Descrição da oferta de emprego

Newbook, a global property management platform, is seeking a Customer Success Account Manager for Australia-based remote work. You will manage a portfolio, focus on retention, drive product adoption (Payments and Enterprise), and grow recurring revenue while negotiating renewals and maintaining executive relationships with hospitality customers.

You will partner with Sales, Product and Support to advocate for customers and identify growth opportunities across the portfolio.