Relocations Consultant – Government & Defence

Ourmob.com.au Chemistry Pty; Canning; On-site; AUD 70,000 - 95,000; Full time

Job summary

Relocations Consultant – Welshpool, WA, Toll Group is seeking a detail‑oriented professional to manage on‑site relocations for Defence accounts. You will conduct home visits, assess scope, coordinate providers, and support contract requirements with reporting, invoicing and client presentations.

You’ll build strong relationships with providers and clients, travel domestically as needed, and ensure safe, compliant moves while delivering exceptional service in a fast‑paced government logistics

Qualifications

• Attention to detail and ability to handle sensitive information autonomously.
• Spatial estimation with knowledge of loading, packing and handling, plus willingness to learn.
• Customer service experience showing empathy, patience and listening skills.
• Knowledge of the Transitions industry or willingness to learn.
• Ability to build rapport with personnel at all levels and engage stakeholders.
• Strong stakeholder engagement and relationship-building abilities.
• Domestic travel is required and an Open car license is essential.

Responsibilities

• Develop relationships with Providers and promote innovative solutions to ensure contract requirements are met.
• Be familiar with RS Providers documentation including SOR and Minimum Standards.
• Understand client cultures and ensure swift response to service issues.
• Promote safe moves and gain customer satisfaction through safety discussions.
• Liaise with Case Managers and Leadership on day-to-day service issues.
• Maintain knowledge of contract documentation related to RS Providers (SOR and Minimum Standards).

Skills

Attention to detail

Autonomy

Spatial estimation

Packing & handling

Customer service

Empathy

Active listening

Transitions industry knowledge

Stakeholder engagement

Relationship building

Influence

Open car license

Job description

Relocations Consultant – Welshpool, WA, Toll Group is seeking a detail‑oriented professional to manage on‑site relocations for Defence accounts. You will conduct home visits, assess scope, coordinate providers, and support contract requirements with reporting, invoicing and client presentations.

You’ll build strong relationships with providers and clients, travel domestically as needed, and ensure safe, compliant moves while delivering exceptional service in a fast‑paced government logistics