Relocations Consultant

Toll Group; Canberra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle with fuel card

Flexible work arrangements

Market competitive salary

Positive and collaborative environment

Opportunities for professional growth

Job summary

Toll Group is seeking a Relocations Consultant in Canberra to support Government & Defence relocation services. The role involves on-site visits to residences to determine removal scope, building relationships with providers and ensuring contract requirements are met.

Candidates should have strong customer service skills, be Australian citizens or permanent residents, hold a C class driver’s license, and be comfortable with travel. A flexible, on-the-road role with growth opportunities awaits.

Qualifications

• Customer-facing experience is essential.
• Relocations industry experience is a bonus.
• Intermediate Microsoft Office skills.
• Excellent written and verbal communication.
• Australian Citizenship or permanent residency required.
• Driver's license (C class) is required.

Responsibilities

• Develop relationships with providers and review performance.
• Ensure contract requirements and safety standards are followed by providers.
• Conduct on-site visits to assess removal scope and customer needs.
• Coordinate relocations for Defence personnel and communicate timelines.
• Report provider WHS incidents and liaise with the manager.

Skills

Customer facing

Relocations experience

Microsoft Office

Customer service

C class license

Australian citizen/PR

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services. We manage and deliver a range of services on behalf of the Australian Department of Home Affairs in order to support Refugee and Humanitarian Visa applicants with the medical assessment process and subsequent travel to Australia.

Relocations Consultant (also known as: Transitions Consultant) - Canberra ACT,

The Opportunity

Get your foot in the door into the world of Government and Defence, where you’ll be on the road visiting Defence personnel in their homes getting them ready for their relocation.

We are looking for a Relocations Consultant to join our Government & Defence team. The significant focus of this position is related to ensuring services are delivered in accordance with contractual requirements. This includes arranging and completing on site visits to customers’ residences to determine the scope of the removal service.

As a Relocations Consultant, you will:

• Develop strong relationships with providers, establishing mechanisms of review and promote innovative solutions to ensure the successful delivery of contract requirements.
• Have a working knowledge of the contractual documentation relating to RS Providers including Deed of Agreement, Statement of Requirements and Minimum Standards.
• Reporting of Provider WHS incidents and safety conversations with the relevant Manager.
• Ensuring statutory regulations in relation to Compliance and Safety are adhered to by Providers.
• Understanding the culture of key clients and ensuring swift response and resolution of any service delivery issues.

About you

To be successful in this role, you will need:

• Excellent experience in a customer facing customer service position.
• Relocations industry experience is a bonus
• Intermediate computer skills (Microsoft office)
• Excellent customer service skills (written and verbal)
• This position is 90% on the road - current C class drivers’ license is required
• Possess initiative, a strong desire to achieve results and a professional work ethic.
• Flexibilityand the abilityto adapt to constant change
• Must be an Australian Citizen or Permanent Resident

What We Offer:

• Company vehicle with fuel card provided
• Market competitive salary
• Flexible work arrangements
• A positive and collaborative work environment
• Opportunities for professional growth and development
• Local discounts on services and other special benefits for employees

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.