Defence Relocations Consultant

Toll Group; Canning; In loco; AUD 60.000 - 75.000; Tempo pieno

Descrizione del lavoro

Toll Group is hiring a Relocations Consultant in Welshpool, WA. The role focuses on executing contractual relocation services, including on-site visits to assess moves, inventory analysis, and client communications. You’ll support Defence accounts with reporting, invoicing and client presentations.

You’ll travel domestically as needed, liaise with managers, and maintain strong relationships with providers to meet contract requirements. A valid open car license is required.

Competenze

• Demonstrated ability to maintain a high level of accuracy and attention to detail with the ability to deal with sensitive information and work autonomously.
• Spatial estimation skills with understanding of industry loading, packing and handling practises.
• Customer service experience showing empathy, patience and listening skills.
• Knowledge of the Transitions industry and/or willingness to learn.
• Ability to establish and maintain effective support and rapport with personnel at all levels.
• Strong stakeholder engagement skills with the ability to maintain positive relationships and influence.

Mansioni

• Develop strong relationships with Providers and promote innovative solutions to ensure contract requirements are met.
• Understand contractual documentation relating to RS Providers including SOR and Minimum Standards.
• Understand client cultures and ensure swift response and resolution of service delivery issues.
• Promote safety and ensure fit-for-purpose moves through safety conversations and customer satisfaction.
• Liaise with Case Managers and Leadership on day-to-day service issues.
• Maintain knowledge of contractual documentation relating to RS Providers including SOR and Minimum Standards.

Conoscenze

Customer service

Stakeholder engagement

Attention to detail

Autonomy

Spatial estimation

Transitions industry knowledge

Open car license

Strumenti

RS Providers documentation

SOR and Minimum Standards

Descrizione del lavoro

Toll Group is hiring a Relocations Consultant in Welshpool, WA. The role focuses on executing contractual relocation services, including on-site visits to assess moves, inventory analysis, and client communications. You’ll support Defence accounts with reporting, invoicing and client presentations.

You’ll travel domestically as needed, liaise with managers, and maintain strong relationships with providers to meet contract requirements. A valid open car license is required.