Government & Defence Relocations Consultant (On-site)

Toll Group; Canning; On-site; AUD 65,000 - 90,000; Full time

Job summary

Toll Group in Welshpool, WA invites a Relocations Consultant to manage government and defence relocation projects. You will visit clients’ residences on-site to assess scope, coordinate with Providers, and ensure contract requirements are met with accuracy and care.

You’ll build trusted relationships with case managers, maintain service levels, and navigate RS Providers documentation. Domestic travel is expected; open license required; Toll supports a diverse, inclusive workplace.

Qualifications

• Customer service experience with empathy, patience and active listening.
• Spatial estimation and understanding of loading, packing and handling.
• Willingness to learn about the Transitions industry; ability to work autonomously.

Responsibilities

• Develop strong relationships with Providers, establishing mechanisms of review and promoting innovative solutions to ensure contract requirements are met.
• Liaise with Case Managers and Leadership team regarding day-to-day service issues.
• Conduct on-site visits to clients’ residences to determine the scope and complexity of moves/transfers using inventory analysis and consultations.

Skills

Customer service

Stakeholder engagement

Attention to detail

Spatial estimation

Tools

Driving license

Job description

Toll Group in Welshpool, WA invites a Relocations Consultant to manage government and defence relocation projects. You will visit clients’ residences on-site to assess scope, coordinate with Providers, and ensure contract requirements are met with accuracy and care.

You’ll build trusted relationships with case managers, maintain service levels, and navigate RS Providers documentation. Domestic travel is expected; open license required; Toll supports a diverse, inclusive workplace.