Relief Customer Banking Specialist — Branch Coverage

Commonwealth Bank; Central Coast; Presencial; AUD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Commonwealth Bank is seeking a Customer Banking Specialist Relief for the Woy Woy Branch. This full-time role (38 hours/week) requires travel to Erina, Gosford, Bay Bay and Tuggerah branches.

You will greet customers, guide inquiries, demonstrate digital banking options, and ensure smooth branch operations. As the frontline representative, you will build connections, educate customers on services, and help them achieve their financial goals.

Formación

• Proven track record of delivering exceptional Customer Service, ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills and display professional demeanor.
• Ability to manage customer expectations with a professional presence.
• Genuine interest in building a career with CommBank and improving financial wellbeing of customers.

Responsabilidades

• Greet each customer and understand their enquiry, guiding to the appropriate channel.
• Build personal connection with customers through meaningful conversations to enhance their experience.
• Provide options for the customer through education and demonstration of in-branch technology and digital banking options.
• Be aware of movements within the branch, ensuring it runs effectively and customers are satisfied with their experience.

Conocimientos

Customer service

Communication skills

Customer expectations

Career motivation

Descripción del empleo

Commonwealth Bank is seeking a Customer Banking Specialist Relief for the Woy Woy Branch. This full-time role (38 hours/week) requires travel to Erina, Gosford, Bay Bay and Tuggerah branches.

You will greet customers, guide inquiries, demonstrate digital banking options, and ensure smooth branch operations. As the frontline representative, you will build connections, educate customers on services, and help them achieve their financial goals.