Customer Banking Specialist - Branch Relief (Travel)

Commonwealth Bank; Deepwater; On-site; AUD 65,000 - 85,000; Full time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist Relief for the Woy Woy branch. This full-time role (38 hours/week) supports Woy Woy and travel to Erina, Gosford, Bayview Bay & Tuggerah branches as needed.

You will be the branch's first point of contact, greeting customers, understanding their needs, and guiding them to the right channel while delivering a friendly and professional service. This position requires a genuine interest in building a career with CommBank and a track record

Qualifications

• Proven track record of delivering exceptional customer service.
• Excellent communication skills and professional demeanor.
• Ability to manage customer expectations.
• Genuine interest in building a career with Commonwealth Bank.

Responsibilities

• Greet each customer and clearly understand their enquiry, guiding to the appropriate channel.
• Build personal connection with customers through meaningful conversations to enhance their experience.
• Provide options for the customer through education and demonstration of in-branch technology and digital banking options.
• Be aware of movements within the branch, ensuring it’s running effectively and that customers are satisfied with their experience.

Skills

Customer service

Communication

Retail banking

Job description

Commonwealth Bank is seeking a Customer Banking Specialist Relief for the Woy Woy branch. This full-time role (38 hours/week) supports Woy Woy and travel to Erina, Gosford, Bayview Bay & Tuggerah branches as needed.

You will be the branch's first point of contact, greeting customers, understanding their needs, and guiding them to the right channel while delivering a friendly and professional service. This position requires a genuine interest in building a career with CommBank and a track record