Part-Time Customer Banking Specialist (Relief) – Castle Towers

Commonwealth Bank; Sydney; On-site; AUD 50,000 - 65,000; Part time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist Relief based at Castle Towers Branch in Sydney North West. The role operates on a predetermined part-time roster (25 hours per week) with specific shift times and travel required.

You will assist customers with a range of banking needs and demonstrate our in-branch technology and digital banking options. The ideal candidate has proven customer service experience in financial services, retail, or hospitality and can communicate financial

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills & the ability to articulate financial terms clearly.
• Ability to work in a busy retail environment while keeping the customer at the centre of everything you do.

Responsibilities

• Have in-depth conversations with customers about how we can support their banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Provide options for customers through education and demonstration of in-branch technology and digital banking options.
• Problem solve and provide effective solutions while following processes and risk controls.

Skills

Customer Service

Communication

Job description

Commonwealth Bank is seeking a Customer Banking Specialist Relief based at Castle Towers Branch in Sydney North West. The role operates on a predetermined part-time roster (25 hours per week) with specific shift times and travel required.

You will assist customers with a range of banking needs and demonstrate our in-branch technology and digital banking options. The ideal candidate has proven customer service experience in financial services, retail, or hospitality and can communicate financial