Part-Time Customer Banking Specialist – Branch Relief

Commonwealth Bank; Melbourne; On-site; AUD 30,000 - 39,000; Part time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist Relief to cover Roxburgh Park Branch and travel to nearby branches as required. It is a permanent part-time role, 26 hours per week with a fixed roster.

You will engage with customers to understand their banking needs, including home loans, business banking and financial advice, while providing digital banking support and ensuring a smooth in-branch experience across multiple locations.

Qualifications

• Proven experience delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication skills and the ability to articulate financial terms clearly.
• Able to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.

Responsibilities

• Have in-depth conversations with customers about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Complete Financial Health Checks to assess customers’ financial needs and identify changes.
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.

Skills

Customer Service

Communication

Problem solving

Job description

Commonwealth Bank is seeking a Customer Banking Specialist Relief to cover Roxburgh Park Branch and travel to nearby branches as required. It is a permanent part-time role, 26 hours per week with a fixed roster.

You will engage with customers to understand their banking needs, including home loans, business banking and financial advice, while providing digital banking support and ensuring a smooth in-branch experience across multiple locations.