Relief Customer Banking Specialist - Multi-Branch Support

Commonwealth Bank Of Australia; Central Coast, Gosford; On-site; AUD 55,000 - 75,000; Full time

Job summary

Commonwealth Bank Of Australia is seeking a Customer Banking Specialist Relief for the Woy Woy Branch. This full-time role (38 hours/week) requires coverage across Woy Woy and support for Erina, Gosford Bateay Bay and Tuggerah branches, with reasonable travel expected.

You will greet customers, guide them to the right channel, build rapport, demonstrate in-branch technology and digital banking options, and ensure smooth branch operations with high customer satisfaction.

Qualifications

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour.
• The ability to manage customer expectations with a professional presence.
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.

Responsibilities

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience

Skills

Customer Service

Communication skills

Interpersonal skills

Problem solving

Job description

Commonwealth Bank Of Australia is seeking a Customer Banking Specialist Relief for the Woy Woy Branch. This full-time role (38 hours/week) requires coverage across Woy Woy and support for Erina, Gosford Bateay Bay and Tuggerah branches, with reasonable travel expected.

You will greet customers, guide them to the right channel, build rapport, demonstrate in-branch technology and digital banking options, and ensure smooth branch operations with high customer satisfaction.