RELIEF CONCIERGE

Highgate Owners Corporation; Sydney; On-site; AUD 55,000 - 72,000; Full time

Job summary

Highgate Owners Corporation in Sydney's CBD is seeking a Relief Concierge for a permanent full-time role at the building's front desk. You will deliver high-quality customer service to residents, visitors and contractors while handling reception duties and administrative tasks.

The role requires morning, afternoon and night shifts with a rostered schedule and a strong focus on reliability, communication and professional presentation.

Qualifications

• Experience in customer service, reception or similar roles.
• Excellent communication and interpersonal skills.
• Professional presentation and courteous manner.
• Sound computer literacy and administrative skills.
• Ability to work independently and respond to residents' needs.

Responsibilities

• Operate the building's front desk reception.
• Provide shift coverage for other concierge staff during absences.
• Work morning, afternoon and night shifts as rostered by the Building Manager.
• Work varying shifts Monday to Friday, with occasional Saturday and Sunday shifts as required.
• Provide a high standard of customer service and assistance to residents, visitors and contractors.

Skills

Customer service

Reception

Communication

Interpersonal skills

Computer literacy

Education

Senior First Aid Certificate

Job description

A prestigious residential apartment building in Sydney's CBD is seeking a professional, reliable and customer-focused individual to join its concierge team in a permanent full-time Relief Concierge position. The successful applicant will be responsible for the operation of the building's front desk reception, providing a high standard of customer service and assistance to residents, visitors and contractors.

Key responsibilities

• Provide shift coverage for other concierge staff during periods of annual leave, sick leave and other absences
• The position is full-time, requiring 40 hours per week.
• Operate the building's front desk reception
• Provide a high standard of customer service and assistance to residents, visitors and contractors
• Work morning, afternoon and night shifts as rostered by the Building Manager
• Work varying shifts Monday to Friday, with occasional Saturday and Sunday shifts as required

About you

• Previous experience in a customer service, reception or similar role
• Excellent communication and interpersonal skills
• Professional presentation and courteous manner
• Sound computer literacy and administrative skills
• Ability to work independently, exercise sound judgement and respond effectively to residents' needs
• Current Senior First Aid Certificate
• Previous experience in residential concierge services, hotel reception, front desk reception, hospitality or building management would be highly regarded
• Available to work morning, afternoon and night shifts
• Flexibility, reliability and willingness to work varying shifts