Concierge

Randstad; City of Parramatta; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Parramatta Square location

Mon-Fri 8:00–4:30

Job summary

Randstad in Parramatta Square is seeking a polished Workplace Concierge to welcome employees, clients and VIPs, manage front-desk operations, and maintain a premium, high-touch environment. You will engage with floor occupants, coordinate meetings, and ensure facilities are well stocked and orderly.

The role requires strong hospitality or front-of-house experience, excellent communication, and the ability to handle guest management systems. Monday–Friday, 8:00 AM – 4:30 PM, on-site only.

Qualifications

• Proven track record in corporate concierge, high-end hospitality or front-of-house roles.
• Experience using guest management or visitor booking systems (Condeco or Lobby Tracking Systems preferred).
• Excellent communication and professional presence.
• Highly organised with attention to detail and brand standards.
• Able to pass Police Check prior to commencement.

Responsibilities

• Warmly welcome employees, clients, media, and VIPs. Manage front-desk reception, visitor access, temp passes, and lobby tracking systems.
• Engage with floor occupants, ensure meeting rooms, pantries, mailrooms, and workstations are immaculately maintained and stocked.
• Assist with meeting room bookings, resolve scheduling conflicts, coordinate catering, and provide basic AV/tech support.
• Identify facility, maintenance, or security needs; raise work orders and coordinate with cleaning and facilities teams.
• Act as the primary point of contact for site inquiries and ensure 24-hour response with personal follow-up.

Skills

Front-of-house

Customer service

Interpersonal communication

Written communication

Tools

Condeco

Lobby Tracking Systems

Job description

A global leader in commercial real estate and property services is seeking a polished, energetic Workplace Concierge to deliver premium, high-touch guest and employee experiences at a premier corporate site in Parramatta Square.

As the face of the workplace, you will play a critical role in driving engagement, managing front-of-house operations, and ensuring a seamless, top-tier environment for corporate staff, clients, and VIP guests.

Key Responsibilities

• Warmly welcome employees, clients, media, and VIPs. Manage front-desk reception, visitor access, temp passes, and lobby tracking systems.

• Spend time actively engaging with floor occupants, conducting daily floor walks to ensure meeting rooms, pantries, mailrooms, and workstations are immaculately maintained and fully stocked.

• Assist with meeting room and conference bookings, resolve scheduling conflicts, coordinate catering, and provide basic AV/tech support for presentations.

• Identify facility, maintenance, or security needs early. Raise work orders, manage locker allocations, direct deliveries, and collaborate with cleaning, building, and facilities management teams.

• Act as the primary point of contact for site inquiries and wayfinding, ensuring all requests are responded to within 24 hours with a personal follow-up.

About You

• Proven track record in corporate concierge, high-end hospitality, front-of-house reception, or premium customer service roles.

• Experience using guest management, visitor booking, or ticketing systems (experience with Condeco or Lobby Tracking Systems is an advantage).

• Outstanding interpersonal and written communication skills with a polished, professional presence.

• Highly organised with keen attention to detail and a hands-on approach to maintaining brand standards and seamless workplace operations.

• Able to successfully pass a Police Check prior to commencement.

Key Details & Benefits

• Based at modern offices in Parramatta Square, directly adjacent to Parramatta Station.

• Consistent corporate hours (Monday-Friday, 8:00 AM - 4:30 PM) with no weekend shifts.

• Gain high-profile corporate account experience with an industry-leading property firm.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.