Head Concierge

Excel Building Management Pty Ltd; Bullatale; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Uniform provided

Site induction and training

Career progression

Job summary

Excel Building Management Pty Ltd is seeking an experienced Head Concierge to lead the concierge team at a premium residential property in Sydney. You will be the face of the building, delivering exceptional service to residents and guests while coordinating with the Building Manager and service providers.

The role emphasizes leadership, staff development, and maintaining a high standard of presentation, security, and day-to-day operations within a premier environment.

Qualifications

• Previous experience in a Head Concierge or senior concierge/ front office supervisor role.
• Premium residential, hotel, hospitality or high-level customer service background.

Responsibilities

• Lead and support the Concierge team to maintain high service standards.
• Deliver 5-star customer service to residents and guests.
• Induct and develop Concierge team members; manage rosters and daily operations.
• Coordinate operations with Building Manager and other stakeholders.
• Maintain security, records and liaise with residents and contractors.

Skills

Leadership

Customer service

Communication

Team mentoring

Problem solving

Attention to detail

Tools

Microsoft Office

Building management systems

Job description

Excel Building Management – Potts Point NSW

Excel Building Management is a leading Building and Facilities Management company servicing Sydney’s premium residential and commercial strata markets.

We provide in-house Building Management and Concierge services across a portfolio of high-profile properties throughout Sydney.

At Excel, our people are our greatest asset. Our site teams are supported by a dedicated Head Office team, with many of our employees having progressed internally into senior and management positions. We are committed to providing a professional, supportive environment with opportunities for long-term career development.

Excel Building Management is a leading Building and Facilities Management company servicing Sydney’s premium residential and commercial strata markets.

We provide in-house Building Management and Concierge services across a portfolio of high-profile properties throughout Sydney.

At Excel, our people are our greatest asset. Our site teams are supported by a dedicated Head Office team, with many of our employees having progressed internally into senior and management positions. We are committed to providing a professional, supportive environment with opportunities for long-term career development.

About the Role

We are seeking an experienced, professional and service-focused Head Concierge to lead the Concierge team at one of our premium residential properties.

As Head Concierge, you will be the face of the building and play a key leadership role in ensuring residents and guests consistently receive an exceptional level of service.

You will work closely with the Building Manager, Concierge team, residents, contractors and other stakeholders to maintain high standards of service, presentation, security and day-to-day operations.

Key Responsibilities

• Lead and support the Concierge team, ensuring consistently high standards of service
• Deliver professional, friendly and personalised 5-star customer service to residents and guests
• Assist with the induction, training and ongoing development of Concierge team members
• Coordinate daily Concierge operations and assist with roster coverage where required
• Work closely with the Building Manager regarding building operations, resident matters and By-Law compliance
• Build strong professional relationships with residents, committee members, contractors and service providers
• Manage resident enquiries, requests and complaints professionally and efficiently
• Monitor visitors, contractors, deliveries and movement throughout the building
• Manage resident keys, access devices, parcels and other security-related items
• Maintain accurate building records, databases and key registers
• Respond to emails, telephone calls and security intercom enquiries
• Conduct internal and external building patrols as required
• Prepare incident reports and assist with emergency response procedures
• Ensure Concierge, lobby and front-of-house areas are maintained to a premium presentation standard
• Review and approve timesheets where required
• Ensure the team follows site procedures and Excel policies and standards
• Escalate operational, security and resident matters to the Building Manager as appropriate

About You

To be successful in this role, you will ideally have:

• Previous experience in a Head Concierge, Senior Concierge, Front Office Supervisor, Guest Services or similar leadership role
• Strong leadership skills with the ability to support and guide a team
• Previous experience in premium residential, hotel, hospitality or other high-level customer service environments
• Exceptional customer service and relationship‑building skillsExcellent written and verbal communication skills
• Strong administrative and organisational skills
• Confidence dealing professionally with residents, contractors and other stakeholders
• Good computer literacy, including Microsoft Office, email and building management systems
• A professional presentation and service‑focused approach
• Reliability, punctuality, initiative and strong attention to detail
• Ability to remain calm and professional when responding to incidents or challenging situations
• Appropriate Australian working rights

NSW Security Licence: Please add this as an essential requirement if this particular Head Concierge position requires one.

What We Offer

• Long-term, stable employment with an established Sydney company
• Leadership role within a premium residential environment
• Support from an experienced Building Manager and dedicated Head Office team
• Uniform provided
• Comprehensive site induction and training
• Opportunities for ongoing professional development and internal career progression
• Loyalty Bonus Program – financial rewards for eligible employees reaching 3, 5, 7 and 10 years of service
• Exceptional Performance Award – recognising team members who demonstrate outstanding performance and contribution
• Supportive and professional working environment
• Immediate start available