Head Concierge - Full Time

Excel Building Management Pty Ltd; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Excel Building Management in Sydney's Elizabeth Bay area seeks a Head Concierge to lead a dedicated team and elevate guest experience in a prestige property. You will ensure high service levels and professional responsiveness to resident and guest requests.

Responsibilities include managing daily operations, guarding security, training staff, handling incidents, and coordinating with Building Manager. Immediate start, full-time hours 7 am–3 pm, Monday to Friday.

Qualifications

• Proven experience in a concierge or customer service role, preferably in hospitality.
• Strong leadership skills with the ability to motivate and manage a team.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Computer literacy (use of Microsoft Word and Excel, e-mail and BuildingLink).

Responsibilities

• Oversee the daily operations of the concierge team, ensuring high standards of service are maintained.
• Manage resident inquiries and resolve any issues promptly and effectively.
• Train and mentor concierge staff, fostering a culture of excellence and teamwork.
• Securing resident keys, security devices, parcels, and dry cleaning.
• Internal and External Patrolling.
• Completing Incident Reports when necessary and responding to emergencies.

Skills

Concierge experience

Leadership

Communication

Multitasking

Problem-solving

Computer literacy

Tools

Microsoft Word

Microsoft Excel

Email

BuildingLink

Job description

Full-time Permanent Associate

Description

Company Description

EXCEL Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets. Our core in-house services include Building Management and Concierge Services, and we manage a large portfolio of high-profile clients based in Sydney.

At Excel our hand-selected people are our greatest asset. Our staff are supported by a team of dedicated professionals at Head Office, many of whom have been promoted internally from within our sites. Our work culture is something we are proud to maintain.

Summary:

As the Head Concierge at our prestigious property in Elizabeth Bay, you will play a pivotal role in enhancing the guest experience by providing exceptional service and support. You will lead a dedicated team, ensuring that all guest requests are met with efficiency and professionalism, thereby contributing to the overall reputation and success of our establishment.

Responsibilities:

• Oversee the daily operations of the concierge team, ensuring high standards of service are maintained.
• Manage resident inquiries and resolve any issues promptly and effectively.

Assisting the Building Manager with issues related to By Laws, resident car park, reporting, keys auditing.

• Train and mentor concierge staff, fostering a culture of excellence and teamwork.
• Securing resident keys, security devices, parcels, and dry cleaning.
• Internal and External Patrolling.
• Completing Incident Reports when necessary and responding to emergencies.

Working hours: 7 am to 3 pm from Monday to Friday

Qualifications:

• Proven experience in a concierge or customer service role, preferably in the hospitality industry.
• Strong leadership skills with the ability to motivate and manage a team.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Computer literacy (use of Microsoft Word and Excel, e-mail and BuildingLink).

More About The Role

Applicants must be eligible to work in Australia (Australian Citizens or Permanent Residents). Successful applicants will be required to provide a valid Police Check as part of the recruitment process.

Uniform is provided:

• Men: Black business suit trousers, white business shirt, tie and name badge.
• Ladies: Black business suit trousers, white business shirt, scarf and name badge.

Training is provided prior to first shift.

Immediate start is available.

We take this opportunity to thank all applicants in advance and advise only short-listed candidates will be contacted.

Company Overview

EXCEL Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets. Our core in-house services include Building Management and Concierge Services, and we manage a large portfolio of high-profile clients based in Sydney and foster an environment of transparency, collaboration, respect, and integrity. At Excel, we realise that people are our greatest asset. Our staff are supported by a team of dedicated professionals at Head Office, many of whom have been promoted internally from within our sites. Our work culture is something we are proud to maintain, and we are looking for an ambitious, friendly, and capable individual to join our company.