Regional Volunteer Instructor Coordinator

Country Fire Authority (CFA); Ballarat; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Paid parental leave

Emergency Memberlink discounts

Job summary

Country Fire Authority (CFA) – Ballarat VIC is seeking a fixed-term, full-time coordinator to manage volunteer instructor programs across the West and South West Regions. The role is based in Ballarat with travel within the regions and occasional evenings and weekends.

You will streamline recruitment, onboard volunteers, develop their professional growth, and maintain LMS records. A valid driver’s license is required; some overnight stays may be necessary.

Qualifications

• Experience coordinating volunteer recruitment processes and onboarding.
• Ability to manage multiple workflows and report on engagement and outcomes.
• Strong stakeholder relationship skills and customer service mindset.
• Familiarity with compliance and regulatory environments.

Responsibilities

• Coordinate end-to-end recruitment activities and onboarding for volunteer instructors.
• Assess regional instructor capacity and report to Learning & Development Manager to improve engagement.
• Upskill instructors and monitor their ongoing professional development with the Manager of Learning & Development.
• Coordinate and support delivery of volunteer instructor events.
• Accurately record activities in CFA Learning Management System (LMS).
• Develop and maintain relationships with Group Training Coordinators and Brigade Training Coordinators.

Skills

Volunteer recruitment coordination

Stakeholder relationship management

Learning Management System (LMS)

Scheduling & reporting

Compliance knowledge

Tools

Learning Management System (LMS)

Job description

Country Fire Authority (CFA) – Ballarat VIC is seeking a fixed-term, full-time coordinator to manage volunteer instructor programs across the West and South West Regions. The role is based in Ballarat with travel within the regions and occasional evenings and weekends.

You will streamline recruitment, onboard volunteers, develop their professional growth, and maintain LMS records. A valid driver’s license is required; some overnight stays may be necessary.