Coordinator - Instructor Capability

Country Fire Authority (CFA); Ballarat; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Paid parental leave

Emergency Memberlink discounts

Job summary

Country Fire Authority (CFA) – Ballarat VIC is seeking a fixed-term, full-time coordinator to manage volunteer instructor programs across the West and South West Regions. The role is based in Ballarat with travel within the regions and occasional evenings and weekends.

You will streamline recruitment, onboard volunteers, develop their professional growth, and maintain LMS records. A valid driver’s license is required; some overnight stays may be necessary.

Qualifications

• Experience coordinating volunteer recruitment processes and onboarding.
• Ability to manage multiple workflows and report on engagement and outcomes.
• Strong stakeholder relationship skills and customer service mindset.
• Familiarity with compliance and regulatory environments.

Responsibilities

• Coordinate end-to-end recruitment activities and onboarding for volunteer instructors.
• Assess regional instructor capacity and report to Learning & Development Manager to improve engagement.
• Upskill instructors and monitor their ongoing professional development with the Manager of Learning & Development.
• Coordinate and support delivery of volunteer instructor events.
• Accurately record activities in CFA Learning Management System (LMS).
• Develop and maintain relationships with Group Training Coordinators and Brigade Training Coordinators.

Skills

Volunteer recruitment coordination

Stakeholder relationship management

Learning Management System (LMS)

Scheduling & reporting

Compliance knowledge

Tools

Learning Management System (LMS)

Job description

Country Fire Authority (CFA) – Ballarat VIC

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.

Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.

To learn more about who we are and the work we do, visit our About Us page.

About the Role

We have an exciting newly created fixed term opportunity until 30 June 2027 in the West and South West Regions. You will play a key role in the coordination of volunteer instructors as the main point of contact between the Learning & Development team and cohort of volunteer instructors delivering CFA-accredited training to volunteers.

You will be responsible for streamlining recruitment processes, providing comprehensive onboarding, and promoting professional development to ensure the ongoing support and enhancement of volunteer instructors.

In a typical day, you may be involved in:

• End-to-end coordination of recruitment activities and onboarding processes for volunteer instructors
• Assessing volunteer instructor capacity within the region and reporting to the Manager of Learning & Development to improve engagement
• Working closely with the Manager of Learning & Development to upskill the volunteer instructors and monitor their ongoing professional development
• Coordinating and supporting the delivery of volunteer instructor events
• Accurately record within the CFA's Learning Management System (LMS) providing additional support and training
• Developing and maintaining relationships with various internal and external stakeholders including Group Training Coordinators, Brigade Training Coordinators and Assistant Chief Fire Officers.

This is a fixed-term full-time position until 30 June 2027 supporting the West and South West Regions (Ararat, Casterton, Colac, Geelong North, Hamilton, Horsham, Wendouree)

Please note: whilst this position can work from any of the district offices, a valid drivers license is required, as travel is required within the regions in addition to working occasional evenings and weekends. Some overnight stays will also be required.

About You

You are enthusiastic and relationship driven with strong organisational and customer service skills and the ability to pick up new systems and tools quickly.

You will also demonstrate:

• The ability to manage and build relationships with a variety of stakeholders.
• Experience coordinating volunteer recruitment processes and/or an understanding of recruitment & onboarding processes.
• Managing multiple workflows and preparing high-quality correspondence and reports.
• Excellent problem-solving skills, including supporting users on a range of tools and processes
• Experience using Learning Management Systems to maintain accurate records.
• Understanding of compliance and regulatory environments.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Health Ready programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Pre-employment Checks

Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.

What to expect from our recruitment process

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email ***********@cfa.vic.gov.au

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014.You can view our Privacy Statement here. For access and correction of the information we have collected, contact ***********@cfa.vic.gov.au

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .