Regional Passenger Attendant — Frontline Service & Safety

NSW Trains; Dubbo; On-site; AUD 60,000 - 70,000; Full time

Job summary

NSW TrainLink is seeking empathetic and resilient individuals to join our frontline customer service teams at Dubbo Depot. Roles involve interacting with diverse customers, delivering clear instructions, and maintaining safety and procedural standards across rotating rosters that may include weekends and public holidays.

Travel across regional NSW may be required with overnight stays. Join us to support safe, reliable journeys and contribute to community satisfaction through strong

Qualifications

• Experience in frontline customer environment and ability to adapt communication accordingly.
• Collaborate effectively with team and stakeholders to achieve common goals.
• Resilient in fast-paced operations while prioritising safety and following procedures.

Responsibilities

• Interact with customers, providing clear and accurate instructions.
• Collaborate with team and leaders to meet service objectives.
• Uphold safety standards and manage risks in daily operations.

Skills

Customer service

Communication

Problem solving

Conflict resolution

Job description

NSW TrainLink is seeking empathetic and resilient individuals to join our frontline customer service teams at Dubbo Depot. Roles involve interacting with diverse customers, delivering clear instructions, and maintaining safety and procedural standards across rotating rosters that may include weekends and public holidays.

Travel across regional NSW may be required with overnight stays. Join us to support safe, reliable journeys and contribute to community satisfaction through strong