Passenger Attendant - Dubbo Station

NSW Trains; Dubbo; On-site; AUD 60,000 - 70,000; Full time

Job summary

NSW TrainLink is seeking empathetic and resilient individuals to join our frontline customer service teams at Dubbo Depot. Roles involve interacting with diverse customers, delivering clear instructions, and maintaining safety and procedural standards across rotating rosters that may include weekends and public holidays.

Travel across regional NSW may be required with overnight stays. Join us to support safe, reliable journeys and contribute to community satisfaction through strong

Qualifications

• Experience in frontline customer environment and ability to adapt communication accordingly.
• Collaborate effectively with team and stakeholders to achieve common goals.
• Resilient in fast-paced operations while prioritising safety and following procedures.

Responsibilities

• Interact with customers, providing clear and accurate instructions.
• Collaborate with team and leaders to meet service objectives.
• Uphold safety standards and manage risks in daily operations.

Skills

Customer service

Communication

Problem solving

Conflict resolution

Job description

You want to help deliver safe reliable journeys for millions of people. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

Location and Roster

All roles are based at Dubbo Depot and will require travel across regional NSW with overnight stays required for some travel routes and rosters. All roles work to a 14-day rotating roster that can include weekends and public holidays, plus additional hours where required.

Talent Pool

A Talent Pool will be created for current and future temporary and permanent, full time and part-time positions at the Dubbo Station the next 18-month period. If you are deemed suitable at interview and a vacancy arises in your preferred location, you may be contacted and asked to complete pre-employment checks. For more information on this position and business unit, view the role description and information pack.

About You

• You have experience in a frontline customer environment, you have the ability to tailor your communication style to a diverse range of individuals, ensuring sensitivity to the needs of others when providing clear and accurate instructions.
• You can collaborate and work towards a common purpose and goals within a team and communicate openly with your team members, other stakeholders and leaders.
• You are resilient and adept at handling challenging situations with minimal guidance. You take initiative and can work in a fast-paced operational environment while consistently prioritising safety, following procedures, and identifying and managing risks.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.

Join us

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

This is an in-person, on-site role

Applications close 11:59 PM Sunday, 18th October 2026.

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW #LI-Onsite #LI-DNI #tccsj