Senior Passenger Experience Lead | Onboard Safety & Service

NSW Public Service Commission; Dubbo; Hybrid; AUD 66,000 - 73,000; Full time

Benefits offered by this job

Flexible and hybrid work options

Job summary

Transport for NSW, via NSW TrainLink, is seeking Senior Passenger Attendants and a Passenger Service Supervisor to support onboard teams, ensuring safe, professional and exceptional passenger experiences. Roles include overseeing buffet operations, handling ticket transactions and delivering high-quality customer service across Dubbo Depot and regional NSW routes.

These on-site permanent full-time positions require flexibility for a 14-day rotating roster, travel across regional NSW, and the

Qualifications

• Experience in a frontline customer environment.
• Ability to tailor communication to diverse individuals.
• Collaborate with team and stakeholders toward common goals.
• Resilient and capable of handling challenging situations with minimal guidance.

Responsibilities

• Support onboard team to deliver a safe, professional passenger experience.
• Oversee onboard buffet operations and assist with ticket transactions.
• Provide coaching and development to team members and ensure compliance with safety procedures.

Skills

Frontline customer service

Communication adaptability

Team collaboration

Resilience under pressure

Job description

Transport for NSW, via NSW TrainLink, is seeking Senior Passenger Attendants and a Passenger Service Supervisor to support onboard teams, ensuring safe, professional and exceptional passenger experiences. Roles include overseeing buffet operations, handling ticket transactions and delivering high-quality customer service across Dubbo Depot and regional NSW routes.

These on-site permanent full-time positions require flexibility for a 14-day rotating roster, travel across regional NSW, and the