Regional Operations Leader: Multi-Site Growth & Impact

Amplifon; Brisbane; On-site; AUD 120,000 - 180,000; Full time

Job summary

Amplifon is seeking an experienced Regional Operations Manager to lead a multi-site field team across our retail and clinical operations in Brisbane and wider Queensland. You will translate strategy into strong operational delivery, drive sales and profitability, and champion an exceptional customer experience.

You’ll lead and coach teams, manage budgets and forecasts, and collaborate with support functions to deliver business priorities while upholding health and safety and employment

Qualifications

• Significant multi-site management experience.
• Strong experience leading, coaching and developing people.
• Track record in delivering sales, profit and operational performance.
• Sound financial acumen, including budgets, forecasting and reporting.
• Strong customer service and stakeholder relationship skills.
• Excellent communication, negotiation and problem-solving capability.
• Ability to prioritise effectively and translate objectives into actions.
• Commitment to continuous improvement and positive workplace culture.

Responsibilities

• Lead, coach and develop retail and clinical teams to achieve and exceed performance, sales and profit targets.
• Build a positive, high-performance culture through regular feedback, clear expectations and strong people leadership.
• Develop and operationalise regional growth plans aligned with business strategy.
• Drive operational excellence, continuous improvement and greater efficiency across the region.
• Oversee key financial and operational activities, including budgets, forecasts, productivity and management reporting.
• Partner effectively with support functions and senior stakeholders to deliver business priorities.
• Champion excellent customer service and strong relationship building across the business.
• Support workforce planning, talent development, succession and recruitment to build capable teams.
• Ensure operations meet company policies, health and safety requirements, and relevant statutory and legal obligations.

Skills

Multi-site management

People leadership

Sales & profitability focus

Financial acumen

Customer service & stakeholder skills

Communication & negotiation

Problem-solving

Rostering principles

Job description

Amplifon is seeking an experienced Regional Operations Manager to lead a multi-site field team across our retail and clinical operations in Brisbane and wider Queensland. You will translate strategy into strong operational delivery, drive sales and profitability, and champion an exceptional customer experience.

You’ll lead and coach teams, manage budgets and forecasts, and collaborate with support functions to deliver business priorities while upholding health and safety and employment