EOI - Store Manager - Wynnum

Amplifon Springboard; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Career development

Bonus scheme

Free hearing aids for employee

Family discounts

Perk box retail discounts

Job summary

Amplifon is seeking expressions of interest for a leadership role within our Brisbane retail teams. You will guide store performance, drive sales, and develop a high-performing team while ensuring exceptional customer service and accurate data reporting.

The position supports in-centre customer engagements and coaching, with opportunities for career growth. Based in a Brisbane shopping centre, the role emphasizes leadership by example, recruitment involvement, and daily coaching to meet KPIs and

Qualifications

• Proven track record driving sales and profitability with a focus on customer service excellence.
• Strong leadership and team-building skills, with the ability to lead by example, motivate and develop high-performing teams.
• Review data and analytics to guide your decision making.
• Previous, demonstrable experience in customer service, sales or administration.

Responsibilities

• Actively manage and contribute to store targets and KPIs.
• Overseeing and motivating a team of retail associates to consistently provide outstanding customer service
• Actively participate in the recruitment and training of new team members
• Active team management, through rostering, conducting store meetings, providing coaching & feedback and supporting individual professional development.
• Active lead generation by encouraging customers in the shopping centre to check their hearing health by completing a free 5-minute hearing check.
• Build a rapport with new customers and enhance relationships with existing customers.
• Explain hearing results and recommend next steps
• Reconnecting with previous customers or new leads via phone-based communication.
• Customer database administration, including database management, stock control and invoicing.
• Ensuring accurate compliance and high attention to detail with industry reporting requirements.

Skills

Sales leadership

Team development

Data-driven decisions

Customer service excellence

Job description

• Make a difference to people's lives everyday

We're seeking expressions of interest from passionate, customer-focused individuals who want to join Australia's leading retail hearing health provider and make a meaningful difference in people's lives.

Amplifon is one of Australia's leading retail hearinghealth providers. We believe in living life at full volume and at Amplifon you will have the opportunity to change lives by encouraging people to take a free 5-minute hearing assessment.
This position could see you managing a team of retail sales associates, to drive lead generation and achieve sales targets.

What you'll be doing

• Actively manage and contribute to store targets and KPIs.
• Overseeing and motivating a team of retail associates to consistently provide outstanding customer service
• Actively participate in the recruitment and training of new team members,
• Active team management, through rostering, conducting store meetings, providing coaching & feedback and supporting individual professional development.
• Active lead generation by encouraging customers in the shopping centre to check their hearing health by completing a free 5-minute hearing check.
• Build a rapport with new customers and enhance relationships with existing customers.
• Explain hearing results and recommend next steps
• Reconnecting with previous customers or new leads via phone-based communication.
• Customer database administration, including database management, stock control and invoicing.
• Ensuring accurate compliance and high attention to detail with industry reporting requirements.

What We Are Seeking:

• Proven track record driving sales and profitability with a focus on customer service excellence
• Strong leadership and team-building skills, with the ability to lead by example, motivate and develop high-performing teams
• Review data and analytics to guide your decision making
• Previous, demonstrable experience in customer service, sales or administration.
• A self-starter with a can do attitude, great communication skills (written and verbal) to support our team and customers
• Availability to work retail hours, including weekends and late-night trade

In Return We Offer:

• Comprehensive training, career opportunities and succession planning for retail leadership roles
• A generous bonus scheme on top of your base pay.
• Free Hearing Aids for you, 50% discount for immediate family members, and 30% for other family members and friends.
• Discounted rates for leisure travel with Accor and Oaks Hotels and Sixt Car rentals.
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
• Work in a business that genuinely enables you to change a customer's life every day!
• Based in a convenient shopping centre location with access to public transport and parking.
• Perk box! Our retail benefits partner. All Amplifon Group employees benefit from fantastic, everyday discounts at retailers such as Woolworths, Coles & Bunnings (4%), Kmart, Target, JB Hi-Fi & Autobarn (5%), Expedia, H&M (10%), Sunglass Hut (15%), The Iconic (25%), to name just a few! From latest tech to the home furnishings, and everything in between, there's a Perk for everyone!

Previous management experience in sales, retail, health or education industry is highly regarded, but not essential. If you want more people to ‘Live Life at Full Volume' and believe you can make a difference.

We are committed to creating an inclusive workplace and welcome applications from diverse backgrounds, including mature aged workers. If you require any specific accommodation to be provided during the recruitment process, please let us know. Please note that for this position, you will be required to consent to a criminal background check.

All expressions of interest will be kept on file for consideration in future recruitment opportunities.