Store Operations Specialist

Amplifon AG; City of Melbourne; Hybrid; AUD 70,000 - 95,000; Full time

Job summary

Amplifon, a global leader in hearing care, is seeking a Store Operations Specialist in Melbourne to support rollout of new systems and the ongoing development of in-store operational processes and materials across our network.

You will translate system functionality into clear, practical procedures, own Store Operating Procedures and training content, and partner with project and training teams to drive adoption and continuous improvement across stores nationally.

Qualifications

• Ability to translate complex systems into clear procedures.
• Experience developing SOPs and training materials.
• Strong written and verbal communication skills.
• Familiarity with retail or clinic operations.

Responsibilities

• Own the development, documentation, and maintenance of store operating procedures across projects and BAU.
• Refine end-to-end store processes for clarity, practicality, and scalability.
• Develop and maintain store operating materials including SOPs, manuals, guides, and training content.
• Support national rollout of new systems and change management.
• Collaborate with Store Operations, project, and training teams; analyze feedback to improve materials.
• Travel occasionally to support stores or training needs.

Skills

Store operations

Documentation

Change management

Training content creation

Cross-functional collaboration

Communication

Tools

Office 365

Job description

Changing Lives, Transforming Careers:

At Amplifon, we’re more than a company. As the Global Leader in hearing care, we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers.

With a shared vision to empower people and push boundaries, we thrive in a culture built on care, collaboration, and impact. Here, your work fuels innovation, growth, and a purpose that resonates far beyond the ordinary.

Join us and shape a future where sound connects, inspires, and transforms lives.

Life at Amplifon:

Working at Amplifon gives you the chance to make your voice heard, build strong working relationships, and create your own tailor-made career. Here, you’ll find all the support, tools, and opportunities you need to grow, whether it’s through our top-class development programs or by taking on projects in other parts of the world. And your colleagues will be there to motivate and inspire you every step of the way.

Position Purpose:

Are you passionate about operational excellence and improving how stores function day to day?

We are seeking a Store Operations Specialist to support the rollout of new systems and ways of working, while driving the ongoing development of in-store operational processes and materials across our network.

This role is ideal for someone who understands the process of store execution, enjoys simplifying complex systems into practical workflows, and is motivated to create clear, consistent guidance that will enable teams to adapt to change with confidence.

Based in Melbourne, you will act as the link between system design and in‑store execution—ensuring operational processes are translated into clear, user-friendly procedures and materials that support teams on the ground.

Beyond supporting system and process changes, this role also holds ongoing responsibility for owning, maintaining, and continuously improving store‑facing operational processes across day‑to‑day operations.

Key Responsibilities:

Process & Procedure Ownership

• Own the development, documentation, and maintenance of store operating procedures across:
  • Project initiatives
  • Business as usual store operations
• Document and refine end to end store processes to ensure they are:
  • Clear, practical, and scalable
  • Aligned to system workflows and operational standards
  • Reflective of real world store execution
• Review existing store procedures and collateral, identifying opportunities for simplification, clarity, and improvement

Store Operations Collateral & Training Content

• Develop and maintain store facing operational materials, including:
  • Store Operating Procedures (SOPs)
  • Store Operating Manual content
  • Quick reference guides and job aids
  • Written and digital training materials
• Ensure all content is:
  • Consistent in language, format, and brand tone
  • Easy for store teams to access and apply
• Maintain a central, accurate, and up to date library of store operations content.

Project Rollout & Change Support

• Support the national rollout of new systems and ways of working
• Translating system functionality into practical, store friendly processes and operating guidance
• Partnering closely with project and training teams
• Supporting onboarding and change management activities to drive adoption

Stakeholder Collaboration & Continuous Improvement

• Work closely with:
  • Store Operations team
  • Project and training teams
  • Store leaders and frontline teams nationally
• Act as a key operational liaison between project teams and stores, ensuring feedback informs process and content design
• Analyse operational and training feedback to improve clarity, efficiency, and relevance of materials.
• Support ad hoc Store Operations initiatives, process improvements, or training activities as required

Skills & Experience:

• Strong understanding of store or clinic operations, workflows, and frontline challenges
• Excellent written and verbal communication skills, with the ability to simplify complex information
• Strong capability with Office 365(Word, PowerPoint, SharePoint, Teams, OneDrive)
• Experience developing operational documentation or training content, or a demonstrated ability and motivation to build this capability
• High attention to detail with strong organisational skills
• A solutions‑focused mindset with a passion for continuous improvement
• Ability to work effectively across both project‑based and BAU operational environments
• Experience working in a customer‑facing retail or clinic environment as an Audiologist or Retail Specialist
• Exposure to system implementations or large‑scale operational change
• Experience with digital learning or content management platforms
• Flexibility to travel occasionally to support stores or training needs

Role Overview & Additional Information

• Reporting to the Store Operations Manager
• Part of the Store Operations team, with broader accountability for the ongoing development of all in‑store operational processes and collateral
• Opportunity to have a direct and lasting impact on how our stores operate, ensuring teams feel supported and confident during change and in everyday operations

Putting People First

One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel.

In addition, if you’re ready to put in the hard work, we’ll make sure your dedication and achievements are recognised.

Ready to take the next step in your career? Amplify your purpose with Amplifon!

As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.