Store Operations & Process Excellence Specialist

Amplifon AG; City of Melbourne; Hybride; AUD 70 000 - 95 000; Plein temps

Résumé du poste

Amplifon, a global leader in hearing care, is seeking a Store Operations Specialist in Melbourne to support rollout of new systems and the ongoing development of in-store operational processes and materials across our network.

You will translate system functionality into clear, practical procedures, own Store Operating Procedures and training content, and partner with project and training teams to drive adoption and continuous improvement across stores nationally.

Qualifications

• Ability to translate complex systems into clear procedures.
• Experience developing SOPs and training materials.
• Strong written and verbal communication skills.
• Familiarity with retail or clinic operations.

Responsabilités

• Own the development, documentation, and maintenance of store operating procedures across projects and BAU.
• Refine end-to-end store processes for clarity, practicality, and scalability.
• Develop and maintain store operating materials including SOPs, manuals, guides, and training content.
• Support national rollout of new systems and change management.
• Collaborate with Store Operations, project, and training teams; analyze feedback to improve materials.
• Travel occasionally to support stores or training needs.

Connaissances

Store operations

Documentation

Change management

Training content creation

Cross-functional collaboration

Communication

Outils

Office 365

Description du poste

Amplifon, a global leader in hearing care, is seeking a Store Operations Specialist in Melbourne to support rollout of new systems and the ongoing development of in-store operational processes and materials across our network.

You will translate system functionality into clear, practical procedures, own Store Operating Procedures and training content, and partner with project and training teams to drive adoption and continuous improvement across stores nationally.