Store Manager — Lead a Customer-First Retail Team

Amplifon Springboard; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Career development

Bonus scheme

Free hearing aids for employee

Family discounts

Perk box retail discounts

Job summary

Amplifon is seeking expressions of interest for a leadership role within our Brisbane retail teams. You will guide store performance, drive sales, and develop a high-performing team while ensuring exceptional customer service and accurate data reporting.

The position supports in-centre customer engagements and coaching, with opportunities for career growth. Based in a Brisbane shopping centre, the role emphasizes leadership by example, recruitment involvement, and daily coaching to meet KPIs and

Qualifications

• Proven track record driving sales and profitability with a focus on customer service excellence.
• Strong leadership and team-building skills, with the ability to lead by example, motivate and develop high-performing teams.
• Review data and analytics to guide your decision making.
• Previous, demonstrable experience in customer service, sales or administration.

Responsibilities

• Actively manage and contribute to store targets and KPIs.
• Overseeing and motivating a team of retail associates to consistently provide outstanding customer service
• Actively participate in the recruitment and training of new team members
• Active team management, through rostering, conducting store meetings, providing coaching & feedback and supporting individual professional development.
• Active lead generation by encouraging customers in the shopping centre to check their hearing health by completing a free 5-minute hearing check.
• Build a rapport with new customers and enhance relationships with existing customers.
• Explain hearing results and recommend next steps
• Reconnecting with previous customers or new leads via phone-based communication.
• Customer database administration, including database management, stock control and invoicing.
• Ensuring accurate compliance and high attention to detail with industry reporting requirements.

Skills

Sales leadership

Team development

Data-driven decisions

Customer service excellence

Job description

Amplifon is seeking expressions of interest for a leadership role within our Brisbane retail teams. You will guide store performance, drive sales, and develop a high-performing team while ensuring exceptional customer service and accurate data reporting.

The position supports in-centre customer engagements and coaching, with opportunities for career growth. Based in a Brisbane shopping centre, the role emphasizes leadership by example, recruitment involvement, and daily coaching to meet KPIs and