Regional Implementations Lead: Training & Delivery

RMS; Melbourne; Híbrido; AUD 100.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hybrid work environment

Opportunities for professional development

Direct communication culture

Descripción de la vacante

A leading SaaS company is seeking an Implementations Manager to drive regional implementation and training delivery. This critical leadership role involves managing end-to-end processes, ensuring customer success, and improving delivery performance. Candidates should have a strong background in SaaS onboarding and experience leading teams in a customer-facing environment. The position offers opportunities to influence business processes and enhance customer experiences in a flexible, empowering environment.

Formación

• Proven experience in SaaS or platform-based onboarding, implementation, or professional services delivery.
• Demonstrated experience leading and developing implementation, training, or delivery teams.
• Strong project management capability, managing multiple concurrent implementations.

Responsabilidades

• Own end-to-end implementation and training delivery from post-sale handover through go-live.
• Drive comprehensive training delivery for new and existing customers.
• Manage capacity across the team, execute workforce planning and hiring.

Conocimientos

SaaS onboarding

Team leadership

Project management

Training program design

Communication skills

Capacity planning

Automation integration

Descripción del empleo

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