Remote SaaS Implementations Lead — Drive Go-Live & Impact

Employment Hero; Sydney; Remote; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Remote-first environment

AI tools access

Annual Global Gathering

ESOP

Job summary

Employment Hero is seeking a SaaS Implementations Project Manager to serve as the primary contact for high-value customers during implementations. You will manage project time, cost, quality and customer satisfaction while collaborating with HR/payroll teams and data analysts to deliver outcomes.

You will support customers through change management, handle multiple projects concurrently, and drive effective communication, stakeholder influence, and task prioritisation to achieve positive results.

Qualifications

• 3+ years project managing the delivery of SaaS implementations to small and medium sized business customers.
• 3+ years managing a portfolio of projects (up to 50 at any one time).
• Project Management qualification is highly desirable.
• Experience with HR and Payroll is highly desirable but not essential.
• Process innovation and improvement experience.
• High level of written and verbal communication including stakeholder engagement and stakeholder management.
• Effective and efficient utilisation of resources.
• Strong time management and schedule management skills.
• Attention to detail with exceptional risk management skills.

Responsibilities

• Managing multiple software implementation projects for our high value customers (20-30 projects).
• Managing the customer’s journey from the completion of sale, to system go-live, and business as usual.
• Lead the customer project by working with other project team members (Payroll & HR Consultants and Data Analysts) to ensure that tasks are completed to our high quality levels and in a timely manner.
• Managing customer communications.
• Ensuring that issues are swiftly resolved.
• Effective and efficient utilisation of resources.
• Executing project management fundamentals
• Ensuring the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current.
• Constantly reviewing and improving our delivery processes.

Skills

SaaS implementations

Portfolio mgmt

Stakeholder mgmt

Risk management

Time management

Change management

Communication

Education

PM qualification

Job description

Employment Hero is seeking a SaaS Implementations Project Manager to serve as the primary contact for high-value customers during implementations. You will manage project time, cost, quality and customer satisfaction while collaborating with HR/payroll teams and data analysts to deliver outcomes.

You will support customers through change management, handle multiple projects concurrently, and drive effective communication, stakeholder influence, and task prioritisation to achieve positive results.