Senior Enterprise Implementation & Training Lead

Rms; Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

RMS is seeking a Senior Implementation & Training Specialist to lead complex SaaS implementations for enterprise and mid-market clients. You will run discovery workshops, manage multiple concurrent projects, configure systems, oversee data migration, and deliver tailored training onsite and remotely.

Travel to client sites is required, with collaboration across Sales, CS, Support, Product and Engineering. Flexibility for hybrid work is offered.

Qualifications

• 3+ years in implementation, onboarding, training or professional services within B2B SaaS.
• End-to-end delivery of complex implementations for multi-site, enterprise or mid-market clients.
• Strong project management skills with independent work style and escalation judgment.
• Excellent verbal and written communication with senior stakeholders.
• Experience designing and delivering training remotely and on site.
• Understanding of integrations and data migration to plan and test with technical colleagues.
• Collaborative mindset across Sales, Customer Success, Support, Product and Engineering.
• Practical AI competence and judicious use of AI tools, with data privacy awareness.
• Willing to travel to client sites.
• Experience with channel managers, payments or partner integrations is a plus.
• Mentoring or coaching colleagues and contributing to playbooks is a plus.

Responsibilities

• Own and deliver complex implementations end to end for enterprise and mid-market clients.
• Lead discovery workshops with client leaders to create practical implementation plans.
• Manage multiple complex implementations with phased rollouts and clear milestones.
• Configure RMS to client requirements and test before go-live, including integrations and reporting.
• Plan and sign off client data migration with Data Migration colleagues.
• Lead go-live readiness and handover to Customer Success and Support.
• Design and deliver training tailored to each team, on site and remotely.
• Create reusable training materials and session plans with the Knowledge team.
• Coordinate with cross-functional teams and communicate progress, risks and trade-offs.
• Escalate decisions beyond authority and manage stakeholder expectations.
• Partner with Sales, Customer Success, Support, Product and Engineering, reporting defects and feedback.
• Collaborate with integration/technology partners on implementation.
• Mentor Implementation & Training Representatives and contribute to playbooks and templates.
• Maintain accurate project trackers and CRM records.
• Leverage AI tools responsibly in daily work.

Skills

Implementation

Onboarding

Training

B2B SaaS

Multi-site deployments

Stakeholder management

Facilitation

Project management

Data migrations

AI tools usage

Education

Project management certification (PMP/PRINCE2/Agile)

Tools

CRM systems

Project tracking tools

Job description

RMS is seeking a Senior Implementation & Training Specialist to lead complex SaaS implementations for enterprise and mid-market clients. You will run discovery workshops, manage multiple concurrent projects, configure systems, oversee data migration, and deliver tailored training onsite and remotely.

Travel to client sites is required, with collaboration across Sales, CS, Support, Product and Engineering. Flexibility for hybrid work is offered.