Regional Franchise Growth & Operations Manager

Snooze; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Snooze is seeking a Business Development Manager for Victoria and Tasmania to provide strong leadership to company and franchise store teams. You will ensure best practices across the region, focusing on coaching, motivating and leading teams to deliver an exceptional customer experience using Snooze’s proven systems.

The role requires extensive experience in franchise retailing at the highest level, with ability to influence store owners, align KPIs, and implement strategic plans.

Qualifications

• Experience in franchise retailing at a high level.
• Ability to coach and lead store teams to deliver outstanding customer experiences.
• Understanding of KPIs and external measurements and how they drive business decisions.

Responsibilities

• Coach, motivate and lead store teams to deliver an outstanding customer experience.
• Develop and implement strategic plans with franchise owners to capitalise on opportunities.
• Coach and influence franchise partners to achieve best practice and KPI targets.
• Identify evolving commercial trends and refocus business activities accordingly.
• Travel regionally domestically as required.

Skills

Franchise retailing

Team leadership

KPI tracking

Customer experience

Cross-site management

Stakeholder influence

Travel readiness

Job description

Snooze is seeking a Business Development Manager for Victoria and Tasmania to provide strong leadership to company and franchise store teams. You will ensure best practices across the region, focusing on coaching, motivating and leading teams to deliver an exceptional customer experience using Snooze’s proven systems.

The role requires extensive experience in franchise retailing at the highest level, with ability to influence store owners, align KPIs, and implement strategic plans.