Reddy Express Port Douglas – Site Manager

Reddy Express; Douglas Shire; On-site; AUD 85,000 - 110,000; Full time

Job summary

Reddy Express Port Douglas is seeking a Site Manager to oversee daily store operations and lead a team to deliver exceptional customer service. The role covers rostering, stock management, reporting, and strict adherence to health and safety policies.

You will train and develop staff, drive performance, and maintain high standards of presentation and operations in a fast-paced retail environment in Port Douglas.

Qualifications

• Experience leading in retail or hospitality settings.
• Strong communication and customer service skills.
• Ability to train and develop team members.
• Ability to adapt to change and work as part of a team.
• Attention to detail and safety compliance.

Responsibilities

• Oversee day-to-day store operations.
• Deliver outstanding customer service.
• Lead and develop the store team through training and coaching.
• Prepare and manage rostering to meet business needs.
• control stock levels and stock management processes.
• prepare reports and ensure health and safety policies are followed.

Skills

Leadership

Communication

Customer service

Training

Adaptability

Attention to detail

Teamwork

Job description

Reddy Express Port Douglas – Site Manager

Reddy Express Port Douglas – Site Manager

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

Responsible for the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitalitycapacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements:

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.