Reddy Express Kewdale - Site Manager

Reddy Express; Western Australia; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Reddy Express in WA is seeking a Site Manager to lead daily store operations, deliver exceptional customer service, and train the team. The role focuses on rostering, stock control, reporting, and enforcing health and safety policies across the site.

The ideal candidate will bring strong leadership, communication, and teamwork skills, with a passion for developing others and driving store performance in a fast-paced retail environment.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Strong communication skills.
• Passion for delivering exceptional customer service and training others.
• Ability to adapt to change.
• Strong attention to detail and teamwork.

Responsibilities

• Oversee day-to-day store operations.
• Lead customer service delivery and staff training.
• Roster staff and manage scheduling.
• Stock management and reporting responsibilities.
• Ensure health and safety policies and procedures are followed.

Skills

Leadership experience

Communication skills

Customer service excellence

Teamwork

Adaptability

Attention to detail

Job description

Reddy Express – Site Manager

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

Responsible for the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitalitycapacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements:

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.