Reddy Express Port Douglas – Site Manager

Reddy Express; Port Douglas; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Reddy Express Port Douglas is seeking a Site Manager to lead daily store operations in Far North Queensland. You will oversee customer service, rostering, stock management and reporting while ensuring health and safety standards are met.

The ideal candidate will have leadership experience in retail or hospitality, strong communication, a drive to develop the team, and a passion for delivering exceptional service in a fast-paced environment.

Qualifications

• Proven leadership in retail/hospitality.
• Strong communication skills in a frontline environment.
• Commitment to delivering exceptional customer service.
• Ability to adapt to change and work under pressure.
• Attention to detail and strong sense of teamwork.

Responsibilities

• Oversee day-to-day store operations.
• Manage customer service standards and service quality.
• Coordinate staff training and rostering.
• Monitor stock levels and inventory management.
• Prepare and share reports with management.
• Implement and uphold health and safety policies.

Skills

Leadership

Team leadership

Customer service

Communication

Job description

Reddy Express Port Douglas – Site Manager

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

Responsible for the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitalitycapacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements:

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.