Reddy Express Paraburdoo - Site Manager

Reddy Express; Paraburdoo; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Reddy Express, a brand of OTR Group, is seeking a Site Manager to lead daily store operations in Western Australia. You will manage a small team, ensure outstanding customer service, and drive efficient rostering and stock management.

You will also analyse sales, implement training, and mentor team members to reach performance goals. This role requires strong communication, a hands-on leadership style, and the ability to adapt to change while upholding health and safety policies.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Demonstrated drive to advance your own career and inspire others.
• Strong, professional communication skills.
• Passion for delivering exceptional customer service and training.
• Ability to adapt to change.
• Excellent attention to detail.
• Teamwork and collaboration.

Responsibilities

• Oversee day-to-day store operations.
• Coordinate customer service, staff training and rostering.
• Manage stock control and reporting.
• Implement and uphold health and safety policies.

Skills

Leadership experience in retail/hospit

Career-driven mindset

Excellent communication skills

Customer service excellence

Training and mentoring

Adaptability

Attention to detail and teamwork

Job description

Reddy Express – Site Manager

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

Responsible for the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitalitycapacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements:

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.