Reddy Express Gympie – Assistant Manager

OTR; Gympie Regional; On-site; AUD 30,000 - 39,000; Full time

Job summary

OTR Group is seeking a capable Team Leader to support daily store operations, deliver outstanding customer service, and drive team development. You will train staff, manage rosters, monitor stock, and produce reports while upholding health and safety standards across the store.

The role emphasizes leadership, communication, and teamwork to ensure a smooth retail operation and exceptional customer experiences.

Qualifications

• Leadership in a retail/hospitality setting.
• Strong customer service and training abilities.
• Excellent communication with customers and team members.
• Ability to train others and develop the team.
• Adaptable to change in a fast-paced environment.
• High attention to detail in store operations.
• Proven ability to work well in a team.

Responsibilities

• Assist day-to-day store operations.
• Deliver exceptional customer service and resolve issues.
• Lead and develop team members and provide training.
• Roster and manage staff coverage.
• Oversee stock management and reporting.
• Ensure compliance with safety policies and procedures.

Skills

Leadership

Career development

Communication

Customer service

Adaptability

Attention to detail

Teamwork

Job description

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants - including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group - an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia's national footprint and OTR's history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

Responsible for assisting with the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitality capacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.