Recover at Work Administrator

People Infrastructure; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

People Infrastructure is seeking a Recover At Work Administrator in Brisbane to support injured employees, their managers, host clients, and stakeholders in a smooth return-to-work process. You will handle back-end admin, maintain records, and assist with reporting and payroll-related duties for injured workers.

Your role requires strong communication, teamwork, and proficiency with injury management software and Microsoft 365, ensuring accurate documentation and timely responses to inquiries.

Qualifications

• Experience providing admin support to safety or return-to-work teams.
• Accurate lodgement of workers’ compensation claims across jurisdictions.
• Proficient with Microsoft Office and injury management software.
• Strong liaison with insurers, host clients and internal stakeholders.
• Excellent records management and confidentiality.

Responsibilities

• Support the Safety & Recover at Work teams with back-end administrative tasks.
• Facilitate claims progression by liaising with insurers, host clients and internal stakeholders.
• Lodge workers’ compensation claims accurately across jurisdictions.
• Maintain up-to-date records in injury management systems.
• Oversee incident and injury program administration and databases.
• Collect incident data and assist with monthly reporting; support payroll-related activities for injured workers.

Skills

Communication skills

Teamwork

Attention to detail

Organisational skills

Time management

Tools

Microsoft 365

Injury management software

Job description

The Opportunity

We are seeking a Recover At Work Administrator to join our growing team! In this role you will be responsible for injured employees, their managers, host clients, and other stakeholders to ensure a supportive return to work program.

Full Job Description

• Support the Safety & Recover at Work teams by providing back-end administrative support
• Support return-to-work coordination by liaising with insurers, host clients, and internal stakeholders to facilitate claims progression and recovery outcomes
• Lodge workers’ compensation claims across multiple jurisdictions, ensuring accuracy and compliance with relevant documentation requirements
• Maintain accurate and up-to-date records within injury management systems
• Oversee the administration of the incident and injury programs and databases
• Collect and collate incident and injury statistics and assist with preparation of monthly reporting
• Assist with payroll-related activities, including wage calculations and reimbursements for injured workers, ensuring accuracy and timeliness
• Manage shared inboxes and prioritise high volumes of requests in a fast-paced environment
• Collate and maintain common law and claims data, demonstrating a high level of attention to detail and confidentiality
• Provide support to Advisors through reporting, documentation, and follow-ups to ensure recovery actions are progressed effectively
• Manage injuries treated under the Early Intervention program
• Build and maintain strong working relationships with internal teams, insurers, and external stakeholders to support positive recovery outcomes

You will also have:

• Strong verbal and written communication skills with the ability to provide direction on requirements for worker’s compensation claims and suitable duties support
• Ability to work within a team and autonomously where needed to achieve required outcomes within specified deadlines/time frames
• Highly proficient in the use of technology; Microsoft suite of products, and online injury management software
• Understanding of the Recover at Work process and responsibilities

Please note only successful candidates will be contacted.