Workplace Risk Account Executive - Injury Management

WTW; Melbourne; On-site; AUD 110,000 - 170,000; Full time

Job summary

Willis Towers Watson in Melbourne seeks an experienced professional to deliver end‑to‑end return to work and injury management services across diverse industries. You will act as the initial contact for work‑related injuries, set RTW strategies with client stakeholders and manage day‑to‑day claims including lodgements and plan development.

You will collaborate with insurers, rehab providers, lawyers and medical professionals to close claims efficiently, attend client meetings and contribute to

Qualifications

• Substantial workers’ compensation/industry experience is essential
• Proven experience in complex workers compensation and related matters
• Demonstrated understanding of claims management processes
• Excellent oral communication both on individual and group basis
• Excellent report writing and correspondence skills

Responsibilities

• Provide end to end return to work and injury management services
• Provide an initial point of contact for work-related injuries to undertake initial triage and set the RTW strategy
• Manage day to day workers compensation claims including lodgements, certificate management, RTW plans and strategy monitoring
• Facilitate collaboration between the injured worker, stakeholders, insurers, rehab providers, lawyers and medical providers
• Attend client meetings and site visits to drive cost-efficient outcomes
• Represent clients at formal and informal proceedings as required
• Provide claims consulting services to a portfolio of clients
• Advise on drivers impacting frequency, severity, and duration of claims
• Support initial stages of injury and potential high-risk claims
• Engage with the insurer on claims management strategies and investigations until finalisation
• Participate in claims reviews, case conferences and strategic claim meetings
• Provide a help desk service for technical advice
• Collaborate with workplace risk teams and brokers, locally and nationally
• Manage and maintain strategic relationships with insurers and service providers

Job description

Description

Provide return to work and injury management services to clients across a broad range of industries as well as provide high quality claims consulting services to a portfolio of clients.

The Role

• Provide end to end return to work and injury management services, this includes.
• Provide an initial point of contact for work-related injuries to undertake initial triage and set the RTW strategy in consultation with the key client stakeholders.
• Provide day to day management of workers compensation claims including, claim lodgements, certificate management, development of RTW plans, develop, action and monitor claim management strategies
• Facilitate the collaboration between the injured worker, key client stakeholders, insurers, rehab providers, lawyers, and medical providers to ensure swift claims closure whilst minimising expense
• Regular attendance at client meetings, including site visits, with key stakeholders to drive cost efficient outcomes
• Represent clients at formal and informal proceedings as required (e.g., District Court, WorkCover WA)
• Provide claims consulting services to a portfolio of clients, this includes.
• Provide advice and advocacy across the fundamental drivers that impact frequency, severity, and duration of workers’ compensation claims
• Provide advice and support through the initial stages of an injury and potential high-risk claims
• Engage in regular and ongoing discussions with the Insurer ensuring initial and ongoing claims management strategies are implemented and appropriate investigations are conducted until claim finalisation
• Participate in claims reviews, case conferences and other strategic claim meetings as required, to drive outcomes
• Provide a help desk service for technical advice
• Other Duties Include:
• Collaboration with the workplace risk team and brokers, locally and nationally
• Manage and maintain strategic relationships with Insurers and Service Providers

Qualifications

The Requirements

• Substantial workers’ compensation/industry experience is essential
• Proven experience in complex workers compensation and related matters
• Demonstrated understanding of claims management processes
• Excellent oral communication both on individual and group basis
• Excellent report writing and correspondence skills

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do.We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversityincludinggender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.

In the spirit of reconciliation Willis Towers Watsonacknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]