Account Manager - Return-to-Work Coordinator

BJS Insurance Brokers Pty; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Income protection insurance

Overseas travel insurance

Job summary

Aegis Risk Management Services is seeking an experienced Account Manager - Return-to-Work Coordinator to manage an established client portfolio. You will coordinate injury management and return-to-work services to support safe, timely, and sustainable recovery outcomes, working with workers, employers, insurers, and practitioners.

You will act as the coordination point across early intervention through to resolution, with travel interstate and regionally.

Qualifications

• Experience in return to work, injury management, occupational rehabilitation, or Workers’ Compensation.
• Strong understanding of Workers’ Compensation claims processes and return-to-work principles.
• Experience liaising with insurers, treating practitioners, rehabilitation providers, and employers.
• Excellent communication and stakeholder management skills.
• Proactive, organised, and solutions-focused approach.
• Ability to manage competing priorities and complex stakeholder relationships.

Responsibilities

• Managing return-to-work and injury management services across a portfolio of clients.
• Coordinating early intervention, claims triage, and injury management strategies.
• Developing and maintaining compliant Return-to-Work Plans.
• Liaising with injured workers, employers, insurers, treating practitioners, and rehabilitation providers.
• Monitoring claims progression, liability decisions, reimbursement processes, and return-to-work barriers.
• Coordinating suitable duties programs and graduated return-to-work strategies.
• Preparing client reports outlining claim status, strategy, and performance outcomes.
• Supporting clients with practical guidance around Workers’ Compensation and return-to-work obligations.
• Escalating complex or high-risk matters where required.
• Maintaining accurate documentation and ensuring legislative and insurer compliance.
• Assisting with broader account management and Workers’ Compensation program initiatives over time.

Skills

Return-to-work coordination

Injury management

Stakeholder management

Communication

Organisation

Problem solving

Education

Relevant qualifications in injury management, health, safety, HR, allied health

Job description

Account Manager - Return-to-Work Coordinator

An exciting opportunity exists for an experienced and people-focused injury management professional to join Aegis Risk Management Services.

This is a national role supporting an established portfolio of clients across multiple jurisdictions. It would suit someone who enjoys building strong client relationships, coordinating return-to-work and injury management matters, and working proactively with employers, workers, insurers and treating practitioners to achieve positive outcomes.

The role also provides exposure to broader Workers’ Compensation program management and forms part of the Aegis Account Manager development pathway.

About the Role

Managing an established portfolio of clients, you will coordinate injury management and return-to-work services designed to support safe, timely, and sustainable recovery outcomes while delivering an exceptional client experience.

Acting as the key coordination point between injured workers, employers, insurers, treating practitioners, and rehabilitation providers, you will proactively manage claims and return-to-work processes from early intervention through to resolution

The role includes some interstate and regional travel.

Key responsibilities include

• Managing return-to-work and injury management services across a portfolio of clients
• Coordinating early intervention, claims triage, and injury management strategies
• Developing and maintaining compliant Return-to-Work Plans
• Liaising with injured workers, employers, insurers, treating practitioners, and occupational rehabilitation providers
• Monitoring claims progression, liability decisions, reimbursement processes, and return-to-work barriers
• Coordinating suitable duties programs and graduated return-to-work strategies
• Preparing client reports outlining claim status, strategy, and performance outcomes
• Supporting clients with practical guidance around Workers’ Compensation and return-to-work obligations
• Escalating complex or high-risk matters where required
• Maintaining accurate documentation and ensuring legislative and insurer compliance
• Assisting with broader account management and Workers’ Compensation program initiatives over time

What We Offer

At Aegis, you will be joining a growing organisation where you will have the opportunity to develop beyond traditional return-to-work coordination.

We offer:

• A supportive and collaborative team environment
• Exposure to complex Workers’ Compensation and injury management matters
• Direct involvement with clients and senior stakeholders
• Exposure to broader Workers’ Compensation strategy and program management
• Genuine career progression through the Aegis Account Manager pathway
• Ongoing professional development and training
• A dynamic working environment
• Income protection insurance
• Overseas travel insurance

About You

You will bring:

• Experience in return to work, injury management, occupational rehabilitation, or Workers’ Compensation
• Strong understanding of Workers’ Compensation claims processes and return-to-work principles
• Experience liaising with insurers, treating practitioners, rehabilitation providers, and employers
• Excellent communication and stakeholder management skills
• A proactive, organised, and solutions-focused approach
• Ability to manage competing priorities and complex stakeholder relationships
• Confidence managing sensitive conversations and escalating risks appropriately
• Strong administrative, coordination, and reporting capability
• A genuine passion for helping people achieve positive recovery and return-to-work outcomes
• Relevant qualifications in injury management, health, safety, HR, allied health, or related disciplines will be highly regarded.

Why Join Aegis?

Aegis partners with organisations to reduce the impact of workplace injuries, improve return-to-Work outcomes and build healthier, more sustainable workplaces.

We take a practical and proactive approach to injury management. Our team works closely with clients rather than simply monitoring claims, giving our people the opportunity to genuinely influence outcomes and develop broader Workers’ Compensation and account management capability.

If you are looking for a role where you can make an impact, build strong client relationships and continue developing your career, we would love to hear from you.