Records Officer

IQ; Perth; On-site; AUD 60,000 - 90,000; Full time

Job summary

IQ in Perth is seeking a Records Officer to support day-to-day records management for a major client in energy and resources. Based in the Perth CBD, you will handle electronic and physical records, ensuring secure, well-organised, and compliant data across teams and external consultants.

The role requires experience in records/archives management, attention to detail, and the ability to manage multiple requests while upholding confidentiality and industry standards.

Qualifications

• Experience in records management, archives, or information management roles.
• Strong knowledge of electronic and hardcopy records management practices.
• Familiarity with offsite storage, Safe Custody, and retention/destruction processes.
• Excellent organisational skills with the ability to prioritise multiple requests.
• Strong interpersonal skills and ability to liaise across customer groups, IT teams, and stakeholders.
• High attention to detail, accuracy, and confidentiality.
• A proactive, solutions-focused approach to improving processes.

Responsibilities

• Support management of electronic resources and databases in coordination with customer groups.
• Assist with analysing, categorising, and organising data for effective use.
• Liaise with customers, providing accurate and timely solutions to records requests.
• Collaborate with IT consultants to translate customer needs into technical requirements.
• Maintain work instructions and support process improvement initiatives.
• Perform archival activities including receiving hardcopy documents and managing offsite storage.
• Profiling, retrieval, return, and destruction of archived cartons.
• Support Safe Custody processes (e.g. wet-signed contracts, variations, guarantees).
• Manage customer requests via shared mailboxes, ensuring service levels are met.
• Ensure compliance with agreed KPIs, SLAs, and records management standard.

Skills

Records management

Archives

Information management

Interpersonal skills

Organisational skills

Attention to detail

Confidentiality

Job description

Information Quality (IQ) is a leading Information and Data Management company supporting the Mining, Oil & Gas, New Energy, Utilities, Renewables, Infrastructure and Defence sectors. We deliver specialist services in Information Management, Engineering Data Management, Engineering Design Systems, Asset Management, and Operations Support to Tier 1 Owner Operators in asset-intensive industries.

Our focus is simple: to be an exceptional company to work for and with. We’re now seeking a skilled Records Officer to join our Perth team.

Job Description

Role
Based in the Perth CBD, this contract role will support one of our clients in the Energy and Resources sector by delivering day-to-day records management services across electronic and physical records. You will work closely with customer groups, IT consultants, and internal stakeholders to ensure records are well organised, secure, and compliant with company processes and industry standards.

Key Responsibilities

• Support management of electronic resources and databases in coordination with customer groups
• Assist with analysing, categorising, and organising data for effective use
• Liaise with customers, providing accurate and timely solutions to records requests
• Collaborate with IT consultants to translate customer needs into technical requirements
• Maintain work instructions and support process improvement initiatives
• Perform archival activities including:
• Receiving hardcopy documents and managing offsite storage
• Profiling, retrieval, return, and destruction of archived cartons
• Supporting Safe Custody processes (e.g. wet-signed contracts, variations, guarantees)
• Manage customer requests via shared mailboxes, ensuring service levels are met
• Ensure compliance with agreed KPIs, SLAs, and records management standard

Qualifications

Skills & Experience

• Previous experience in records management, archives, or information management roles
• Strong knowledge of both electronic and hardcopy records management practices
• Familiarity with offsite storage, Safe Custody, and retention/destruction processes
• Excellent organisational skills with the ability to prioritise multiple requests
• Strong interpersonal skills and ability to liaise across customer groups, IT teams, and stakeholders
• High attention to detail, accuracy, and confidentiality
• A proactive, solutions-focused approach to improving processes

Additional Information

Values

At IQ, our values are at the heart of how we work:

• We put people first
• We always act with honesty and integrity
• We do the right thing
• We think outside the box

If you share these values, have a positive attitude, and the skills below, we’d love to hear from you.