Records Officer

SGS; Perth; On-site; AUD 65,000 - 90,000; Full time

Job summary

Information Quality (IQ) in Perth is seeking a Records Officer to join the team in the Perth CBD on a contract basis. The role focuses on delivering day‑to‑day records management services across electronic and physical records for a client in the Energy and Resources sector.

You will work with customer groups, IT consultants and internal stakeholders to ensure records are well organised, secure and compliant with company processes and industry standards.

Qualifications

• Experience in records management, archives, or information management roles.
• Knowledge of electronic and hardcopy records management practices.
• Familiarity with offsite storage, Safe Custody, retention and destruction processes.
• Excellent organisational skills with the ability to prioritise multiple requests.
• Strong interpersonal skills and ability to liaise across stakeholder groups.

Responsibilities

• Support management of electronic resources and databases across client groups.
• Analyse, categorise, and organise data for effective use.
• Liaise with customers, delivering accurate records responses.
• Collaborate with IT to translate needs into practical requirements.
• Maintain work instructions and support process improvements.
• Assist with archival activities including receiving and offsite storage of documents.

Skills

Records management

Electronic records

Offsite storage

Organisational skills

Interpersonal skills

Attention to detail

Confidentiality

Process improvement

Job description

Information Quality (IQ) is a leading Information and Data Management company supporting the Mining, Oil & Gas, New Energy, Utilities, Renewables, Infrastructure and Defence sectors. We deliver specialist services in Information Management, Engineering Data Management, Engineering Design Systems, Asset Management, and Operations Support to Tier 1 Owner Operators in asset-intensive industries.

Our focus is simple: to be an exceptional company to work for and with. We’re now seeking a skilled Records Officer to join our Perth team.

Job Description

Role
Based in the Perth CBD, this contract role will support one of our clients in the Energy and Resources sector by delivering day-to-day records management services across electronic and physical records. You will work closely with customer groups, IT consultants, and internal stakeholders to ensure records are well organised, secure, and compliant with company processes and industry standards.

Key Responsibilities

• Support management of electronic resources and databases in coordination with customer groups
• Assist with analysing, categorising, and organising data for effective use
• Liaise with customers, providing accurate and timely solutions to records requests
• Collaborate with IT consultants to translate customer needs into technical requirements
• Maintain work instructions and support process improvement initiatives
• Perform archival activities including:
• Receiving hardcopy documents and managing offsite storage
• Profiling, retrieval, return, and destruction of archived cartons
• Supporting Safe Custody processes (e.g. wet-signed contracts, variations, guarantees)
• Manage customer requests via shared mailboxes, ensuring service levels are met
• Ensure compliance with agreed KPIs, SLAs, and records management standard

Qualifications

Skills & Experience

• Previous experience in records management, archives, or information management roles
• Strong knowledge of both electronic and hardcopy records management practices
• Familiarity with offsite storage, Safe Custody, and retention/destruction processes
• Excellent organisational skills with the ability to prioritise multiple requests
• Strong interpersonal skills and ability to liaise across customer groups, IT teams, and stakeholders
• High attention to detail, accuracy, and confidentiality
• A proactive, solutions-focused approach to improving processes

Additional Information

Values

At IQ, our values are at the heart of how we work:

• We put people first
• We always act with honesty and integrity
• We do the right thing
• We think outside the box

If you share these values, have a positive attitude, and the skills below, we’d love to hear from you.