Receptionist-Specialist Practice Hornsby

Indigo HR; Hornsby; Presencial; AUD 50.000 - 65.000; Jornada completa

Descripción de la vacante

Indigo HR is seeking an experienced receptionist for a busy specialist orthodontic practice in Hornsby. This full-time role runs Monday to Friday with no weekends, and Friday afternoons off to kick off the weekend.

You’ll be the friendly face patients and families connect with, supporting day-to-day operations and ensuring a smooth patient journey. You’ll join a welcoming team, with opportunities to learn about the specialist side of the role, and to grow within healthcare reception.

Formación

• Previous reception experience in healthcare or similar environment.
• Strong customer service and communication skills.
• Comfortable learning new systems and software.
• Professional appearance and friendly demeanor.
• Organised with strong attention to detail.

Responsabilidades

• Welcoming patients and families to the practice.
• Answering telephone enquiries and assisting patients.
• Scheduling and managing appointments.
• Maintaining accurate patient information.
• General reception and administrative duties.
• Working closely with clinical team to support day-to-day flow.

Conocimientos

Reception experience

Customer service

Communication skills

Computer proficiency

Attention to detail

Descripción del empleo

Full-Time Receptionist – Specialist Orthodontic Practice

Hornsby | Monday to Friday | Half-Day Fridays | No Weekends

Imagine finishing your working week at lunchtime every Friday.

If you’re an experienced receptionist looking for a role where you can enjoy coming to work, feel part of the team and still have a little more balance in your week, this could be a lovely opportunity.

You’ll be joining a well-established specialist orthodontic practice in Hornsby, where you’ll become part of a friendly, supportive team and play an important role in making every patient and family feel welcome and looked after.

And one of the lovely benefits? Fridays are a half day, giving you an early start to your weekend every week.

Opportunity

We are looking for an experienced receptionist who is warm, organised and professional and genuinely enjoys working with people.

You may already have experience in dental, medical or healthcare reception, or you may be an experienced receptionist from another professional environment who would love the opportunity to move into healthcare. What matters most is that you bring strong reception and customer service skills, confidence communicating with people and a willingness to learn the specialist side of the role.

Because orthodontic patients are often with the practice for quite some time, this is also a role where you can genuinely get to know the patients and families you are helping. You’ll become one of the familiar faces they see throughout their treatment rather than simply processing appointments from behind a desk.

Why You’ll Enjoy This Role

• Full-time, Monday to Friday
• Half-day every Friday – start your weekend early
• No weekend work
• Join a well-established specialist orthodontic practice
• Friendly and supportive team environment
• Structured training and established systems to help you settle into the role
• Opportunity to learn and develop within specialist healthcare
• Build genuine relationships with patients and families
• Varied reception and administrative responsibilities
• Remuneration reflective of your experience and skills

What Your Day Will Look Like

As part of the reception team, you’ll be one of the first people patients and families speak with and see when they visit the practice.

Your day will include:

• Welcoming patients and families to the practice
• Answering telephone enquiries and assisting patients
• Scheduling and managing appointments
• Helping to keep the appointment book running smoothly
• Maintaining accurate patient information
• General reception and administrative responsibilities
• Communicating with patients throughout their treatment journey
• Working closely with the clinical team to support the day-to-day flow of the practice

We’d Love to Hear From You If You...

• Have previous reception experience
• Are warm, friendly and confident communicating with people
• Present professionally both in person and over the telephone
• Have strong customer service skills
• Are organised and have excellent attention to detail
• Enjoy a role where there is plenty happening throughout the day
• Are confident with computers and comfortable learning new systems
• Take pride in your work and follow things through
• Enjoy being part of a team and helping others
• Are looking for a role where you can settle in, learn and become a valued part of the practice

Previous medical, dental or healthcare reception experience would be welcomed, but it isn’t essential. If you are an experienced receptionist with strong transferable skills and the right approach, the team is very happy to support you in learning the healthcare and orthodontic side of the role.

A Few Important Details

Position: Full-time
Days: Monday to Friday
Location: Hornsby (not far from Hornsby station)
Friday: Half day
Weekends: None
Remuneration: Reflective of experience and skill level

Could This Be Your Next Role?

If you’re an experienced receptionist looking for a role where you can bring the skills you already have, learn something new and become part of a welcoming specialist practice, we’d love to hear from you.

Whether your experience has been in healthcare or another professional reception environment, if you enjoy working with people and take pride in making their experience a positive one, we would love to hear from you.