Receptionist / Smile Coach – Orthodontics

Clear Smiles Orthodontics; Gold Coast City; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Fridays off

Modern technology

Structured training

Career progression

Supportive team

Job summary

Clear Smiles Orthodontics in Robina on the Gold Coast is seeking a friendly Smile Coach / Treatment Coordinator to join our growing team. This role blends front desk reception, administration and patient coordination, guiding families through their orthodontic journey while delivering exceptional care.

You'll welcome patients, manage appointments, coordinate enquiries and support the clinical team to ensure a smooth, confident patient experience.

Qualifications

• Experience in dental/orthodontic reception.
• Strong admin and organisational skills.
• Excellent communication and rapport-building abilities.
• Ability to manage appointments and enquiries in a busy practice.

Responsibilities

• Welcoming patients and families and creating a warm, positive first impression.
• Managing appointments, patient enquiries and day-to-day reception duties.
• Delivering exceptional customer service in person, over the phone and via email.
• Coordinating patient appointments and supporting the smooth flow of the practice.
• Building relationships with patients and families throughout their orthodontic journey.
• Assisting with new patient enquiries, treatment discussions and follow-up.
• Guiding patients through treatment options and helping them feel confident about their treatment decisions.
• Working closely with the clinical team to deliver a seamless patient experience.
• Contributing to a positive, energetic and supportive team culture.

Skills

Dental reception

Administration

Patient coordination

Communication

Rapport building

Organisation

Customer service

Tools

Practice management software

Job description

Receptionist / Smile Coach – Orthodontics

Clear Smiles Orthodontics | Robina, Gold Coast QLD

Do you love connecting with people, creating memorable experiences and helping others feel confident about their smiles?

Clear Smiles Orthodontics is looking for an experienced, friendly and enthusiastic Smile Coach / Treatment Coordinator to join our growing team.

This is a varied, people-focused role combining front desk reception, administration and patient coordination, with the opportunity to guide patients and families through their orthodontic treatment journey.

If you're an experienced dental or healthcare receptionist who loves making people feel welcome, enjoys keeping things organised and has a natural ability to build rapport, we'd love to meet you!

Smile Coach / Treatment Coordinator

Clear Smiles Orthodontics | Robina, Gold Coast QLD

Do you love connecting with people, creating memorable experiences and helping others feel confident about their smiles?

Clear Smiles Orthodontics is looking for an experienced, friendly and enthusiastic Smile Coach / Treatment Coordinator to join our growing team.

This is a varied, people-focused role combining front desk reception, administration and patient coordination, with the opportunity to guide patients and families through their orthodontic treatment journey.

If you're an experienced dental or healthcare receptionist who loves making people feel welcome, enjoys keeping things organised and has a natural ability to build rapport, we'd love to meet you!

About the Role

• Hours: Full-time, Monday to Thursday, 7:30am – 5:45pm.

• Location: Robina, Gold Coast.

As a Smile Coach, you'll be the welcoming face and voice of Clear Smiles, creating a positive first impression and ensuring every patient feels valued and supported.

Reception and administration will form the core of your role, alongside opportunities to utilise and further develop your Treatment Coordinating skills. You'll help patients understand their treatment options, answer their questions and feel confident about taking the next step towards their new smile.

What You'll Be Doing

• Welcoming patients and families and creating a warm, positive first impression.

• Managing appointments, patient enquiries and day-to-day reception duties.

• Delivering exceptional customer service in person, over the phone and via email.

• Coordinating patient appointments and supporting the smooth flow of the practice.

• Building relationships with patients and families throughout their orthodontic journey.

• Assisting with new patient enquiries, treatment discussions and follow-up.

• Guiding patients through treatment options and helping them feel confident about their treatment decisions.

• Working closely with the clinical team to deliver a seamless patient experience.

• Contributing to a positive, energetic and supportive team culture.

About You

We're looking for an experienced, confident and personable team member who enjoys working with people and takes pride in delivering an exceptional patient experience.

Ideally, you'll bring:

• Previous experience in dental, orthodontic or healthcare reception.

• Strong administration and organisational skills, with excellent attention to detail.

• A warm, confident and professional communication style.

• The ability to build rapport quickly and develop positive patient relationships.

• Experience managing appointments, enquiries and competing priorities in a busy environment.

• Confidence discussing services and treatment options, with an interest in Treatment Coordinating.

• A proactive attitude, initiative and the ability to work both independently and as part of a team.

• Confidence using practice management software and technology.

Orthodontic experience and previous Treatment Coordinating exposure would be highly regarded.

We're looking for someone who can bring experience, maturity and initiative to the role, while being enthusiastic about continuing to develop their skills.

Why Join Clear Smiles Orthodontics?

• Enjoy a four-day working week with Fridays off!

• Join a modern orthodontic practice with advanced digital technology.

• Receive structured training, support and ongoing mentorship.

• Develop your skills in both reception and Treatment Coordinating.

• Enjoy genuine opportunities for career progression and professional growth.

• Be part of a friendly, energetic and supportive team.

• Make a meaningful difference to patients' confidence and smiles every day.

This is more than just a reception role!

It's an opportunity to become an important part of a patient's orthodontic journey, utilise your existing experience and build a rewarding career within a growing specialist practice.

If you're a natural people person who brings experience, energy, initiative and a genuine passion for helping others, we'd love to hear from you!