Treatment Coordinator - Exact Orthodontics

1300SMILES Ltd; Brisbane; Hybrid; AUD 45,000 - 65,000; Part time

Benefits offered by this job

Part-time or casual employment

Professional development and training

Supportive team environment

Flexible scheduling

Job summary

Exact Orthodontics is seeking a friendly Treatment Coordinator to join our team three days per week at our Indooroopilly practice. You’ll guide patients and their families from consultation through to start of treatment, explaining options and helping them feel confident making decisions.

You’ll work closely with our orthodontists, Practice Manager and front office team, coordinating appointments, preparing quotes and health fund estimates, and maintaining accurate records in our practice

Qualifications

• Experience in dental treatment coordination, senior dental reception or dental assisting.
• Orthodontic experience is highly advantageous.
• Confidence discussing treatment recommendations, fees and payment options with patients and families.
• Strong communication and relationship-building skills, with a warm and empathetic approach.
• Excellent organisational skills and attention to detail.

Responsibilities

• Guide patients and families through recommended treatment options, fees and payment arrangements.
• Build rapport with patients and help them feel comfortable discussing their needs.
• Present treatment plans and explain financial options clearly and confidently.
• Coordinate new patient consultations, treatment starts and follow-up appointments.
• Prepare treatment quotes and health fund estimates.
• Follow up outstanding treatment plans and quotes.
• Coordinate referrals and communications with referring dentists and specialists.
• Maintain accurate treatment notes, patient records and correspondence in the management system.

Skills

Communication skills

Relationship building

Organisational skills

Proactive approach

Patient care

Tools

Practice management software

Job description

Company Description

Exact Orthodontics is a welcoming specialist orthodontic practice located on Westminster Road in Indooroopilly. Known for our warm, personalised approach and family-friendly care, we provide orthodontic treatment, including braces and Invisalign, for children, teenagers and adults across Brisbane's western suburbs.

We're looking for a friendly, organised and confident Treatment Coordinator to join our team three days per week. You'll play an important role in guiding patients and their families through their orthodontic journey, helping them understand their treatment options and feel comfortable taking the next step.

If you enjoy building relationships, helping people and making a genuine difference to their experience, we'd love to hear from you.

Job Description

As our Treatment Coordinator, you'll be the key point of contact for patients from their initial consultation through to commencing treatment. Working closely with our specialist orthodontists, Practice Manager and front office team, you'll help make the treatment journey as straightforward and positive as possible.

You'll combine patient communication, treatment coordination and administration, with a focus on helping patients feel informed, supported and confident in their decisions.

What your days will look like:

• Guiding patients and families through recommended orthodontic treatment options, fees and payment arrangements.
• Building rapport with patients and helping them feel comfortable discussing their treatment needs.
• Presenting treatment plans and explaining financial options clearly and confidently.
• Coordinating new patient consultations, treatment starts and follow-up appointments.
• Preparing treatment quotes and health fund estimates.
• Following up outstanding treatment plans and quotes.
• Coordinating referrals and communications with referring dentists and specialists.
• Managing specialist correspondence and follow-up activities.
• Maintaining accurate treatment notes, patient records and correspondence within the practice management system.

Qualifications

What you'll bring:

• Experience in dental treatment coordination, senior dental reception or dental assisting.
• Orthodontic experience is highly advantageous.
• Confidence discussing treatment recommendations, fees and payment options with patients and families.
• Strong communication and relationship-building skills, with a warm and empathetic approach.
• Excellent organisational skills and attention to detail.
• Confidence using dental practice management software.
• A proactive approach and the ability to work collaboratively within a busy team.
• A genuine passion for providing outstanding patient care.

Additional Information

Why join Exact Orthodontics?

• Part-time or Casual employment, commencing with three days per week.
• Days and hours agreed in writing before you commence.
• Work alongside a supportive and experienced team, including two orthodontists and an oral health therapist.
• Ongoing training, mentorship, professional development and long-term career path opportunities.
• A positive workplace culture where your contribution is valued.
• Competitive remuneration based on experience.

As part of the Abano Healthcare network, you'll also have access to:

• Abano Uni Online for training and skills development.
• A free, confidential Employee Assistance Program.
• 9% off Medibank Corporate health cover.
• Rewards of up to $20,000 through the Abano Referral Program.
• Everyday savings through the Flare Benefits app.

This is a great opportunity to develop your expertise within specialist orthodontics, build meaningful patient relationships and become an important part of a team that genuinely cares about the experience it delivers.

Exact Orthodontics is proudly part of the Abano Healthcare network.

Abano Healthcare supports more than 250 dental locations across Australia and New Zealand, providing the support services, resources and development opportunities that allow dental teams to focus on delivering great patient care.

At Abano Healthcare, we are committed to fostering a diverse and inclusive workplace. We value and respect individuals from all backgrounds and believe that diversity drives innovation and success. Join us as we create a culture of inclusion that celebrates unique perspectives and provides equal opportunities for all.