Smile Coach & Treatment Coordinator — Four‑Day Week

Clear Smiles Orthodontics; Gold Coast City; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Fridays off

Modern technology

Structured training

Career progression

Supportive team

Job summary

Clear Smiles Orthodontics in Robina on the Gold Coast is seeking a friendly Smile Coach / Treatment Coordinator to join our growing team. This role blends front desk reception, administration and patient coordination, guiding families through their orthodontic journey while delivering exceptional care.

You'll welcome patients, manage appointments, coordinate enquiries and support the clinical team to ensure a smooth, confident patient experience.

Qualifications

• Experience in dental/orthodontic reception.
• Strong admin and organisational skills.
• Excellent communication and rapport-building abilities.
• Ability to manage appointments and enquiries in a busy practice.

Responsibilities

• Welcoming patients and families and creating a warm, positive first impression.
• Managing appointments, patient enquiries and day-to-day reception duties.
• Delivering exceptional customer service in person, over the phone and via email.
• Coordinating patient appointments and supporting the smooth flow of the practice.
• Building relationships with patients and families throughout their orthodontic journey.
• Assisting with new patient enquiries, treatment discussions and follow-up.
• Guiding patients through treatment options and helping them feel confident about their treatment decisions.
• Working closely with the clinical team to deliver a seamless patient experience.
• Contributing to a positive, energetic and supportive team culture.

Skills

Dental reception

Administration

Patient coordination

Communication

Rapport building

Organisation

Customer service

Tools

Practice management software

Job description

Clear Smiles Orthodontics in Robina on the Gold Coast is seeking a friendly Smile Coach / Treatment Coordinator to join our growing team. This role blends front desk reception, administration and patient coordination, guiding families through their orthodontic journey while delivering exceptional care.

You'll welcome patients, manage appointments, coordinate enquiries and support the clinical team to ensure a smooth, confident patient experience.