Auto Parts Retail: Customer Sales & Service Pro

Gpc Asia Pacific; Brisbane; Sur place; AUD 48 000 - 64 000; Plein temps

Avantages offerts par ce poste

Subsidised lunch provided daily

On-site parking

Street parking available

Résumé du poste

Gpc Asia Pacific in Brisbane is seeking a Customer Service Officer to deliver exceptional support across phone, email and chat channels. You will assist customers, resolve inquiries, and contribute to a positive service experience.

The role emphasizes accurate record-keeping, product knowledge and teamwork in a fast‑paced environment. A friendly, proactive attitude and strong Excel skills will help you succeed.

Qualifications

• High school diploma or equivalent; further education in customer service or related field is an advantage.
• Proven experience in a customer service role, preferably in a call centre environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work effectively in a fast-paced environment and manage multiple tasks.
• Proficiency in using customer service software and Microsoft Office Suite.

Responsabilités

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints effectively, ensuring a high level of customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers, assisting them in making informed decisions.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training and development sessions to enhance product knowledge and customer service skills.

Connaissances

Customer service

Communication skills

MS Excel

Formation

High school diploma

Outils

Customer service software

Description du poste

Customer Service Officer

Join our team as a Customer Service Officer in Brisbane. In this role, you will provide exceptional support to our customers, addressing inquiries and resolving issues efficiently. This position is ideal for individuals who thrive in a fast‑paced environment and are passionate about delivering outstanding service, contributing to our commitment to customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints effectively, ensuring a high level of customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers, assisting them in making informed decisions.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training and development sessions to enhance product knowledge and customer service skills.

Qualifications

• High school diploma or equivalent; further education in customer service or related field is an advantage.
• Proven experience in a customer service role, preferably in a call centre environment.
• Excellent communication skills, both verbal and written.
• Strong problem‑solving abilities and a customer‑focused mindset.
• Ability to work effectively in a fast‑paced environment and manage multiple tasks.
• Proficiency in using customer service software and Microsoft Office Suite.

About the Role

As a Customer Service Officer, you’ll be one of the first points of contact for customers, helping with enquiries and ensuring they receive friendly, efficient service. Your responsibilities will include:

• Responding to incoming calls and assisting with customer account enquiries.
• Making outbound calls to follow up on customer matters.
• Managing and responding to email enquiries.
• Coordinating service connections and disconnections.
• Processing customer payments.
• Liaising with billing and debt collection teams to resolve customer issues.
• Assisting customers to access available financial assistance programmes.
• Providing general administrative and customer service support to the wider team.

About You

• Strong customer service skills and a genuine enjoyment of helping people.
• Confident written and verbal communication skills.
• A friendly, professional and approachable manner.
• Good computer skills, with sound knowledge of MS Excel.
• A proactive attitude and willingness to learn.
• Reliability, punctuality and a strong work ethic.
• The ability to work well as part of a close‑knit team.

The Benefits

• Negotiable salary based on experience.
• Monday to Friday hours, 8:00am – 4:30pm.
• 12:00pm finish every second Friday.
• Supportive and approachable manager.
• Friendly, down‑to‑earth team environment.
• Subsidised lunch provided daily.
• Regular team celebrations and engagement activities.
• Monthly competitions with generous gift card prizes.
• On‑site and street parking available.
• Brisbane Eastern Suburbs location.

Location & Transport

• Brisbane Eastern Suburbs location.
• Due to the location, having your own transport is recommended.