Receptionist/Client Services

Work Initiatives; Gosford; On-site; AUD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive remuneration

Career development opportunities

Job summary

Charmhaven Vet Hospital is seeking a dedicated Receptionist to join our team. This full-time role based in Charmhaven, NSW, puts you at the front line of client and pet interactions, ensuring a welcoming and efficient experience for everyone who visits our hospital.

You will manage appointments, payments, and records, supporting veterinarians and staff in a busy animal health practice. Ideal candidates have prior client-facing experience, strong communication and organisational skills, and

Qualifications

• Previous client-facing reception or customer service experience.
• Excellent communication skills, both verbal and written.
• Strong organisational abilities and attention to detail.
• Ability to remain calm and compassionate with distressed clients.

Responsibilities

• Greeting clients and their pets in a warm, professional manner.
• Managing reception desk operations, including phones and messages.
• Scheduling and confirming appointments for veterinary consultations.
• Processing client payments and maintaining financial records.
• Maintaining client records and updating patient information.
• Providing information about veterinary services and pricing.
• Keeping reception area clean and organised.
• Assisting veterinary staff during busy periods or emergencies.
• Handling inquiries and complaints with empathy and escalation when needed.
• Processing invoices and supporting reception stock orders and admin tasks.

Skills

Client-facing experience

Communication

Organizational skills

Calm under pressure

Tools

Practice management software

Data entry systems

Job description

We are seeking a dedicated and professional Receptionist to join our team at Charmhaven Vet Hospital. This is a full-time position based in Charmhaven, NSW 2263. As the first point of contact for our clients and their beloved pets, you will play a vital role in creating a welcoming and efficient experience for everyone who visits our hospital. This position is essential to the smooth operation of our practice and directly impacts client satisfaction and retention.

Key responsibilities

• Greeting clients and their pets with a warm, professional and courteous manner upon arrival
• Managing reception desk operations, including answering phones, directing calls and taking messages accurately
• Scheduling and confirming appointments for veterinary consultations, ensuring optimal use of staff time and resources
• Processing client payments using practice management software and maintaining accurate financial records
• Maintaining client records and updating patient information in the veterinary management system
• Providing clients with information about veterinary services, procedures and pricing
• Managing reception area cleanliness and organisation to maintain a professional environment
• Assisting veterinary staff as needed during busy periods or emergencies
• Handling client enquiries and complaints with empathy and professionalism, escalating issues when necessary
• Processing invoices, managing stock orders for reception supplies and supporting general administrative tasks

What we're looking for

• Previous client-facing reception or customer service experience, ideally within a veterinary practice or healthcare environment
• Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse clients
• Strong organisational abilities and attention to detail, particularly when managing multiple tasks simultaneously
• Proficiency in using computer systems and practice management software (training will be provided if necessary)
• A genuine passion for animals and an understanding of the emotional bond between clients and their pets
• Reliable, punctual and committed to maintaining high standards of professionalism
• Ability to remain calm and compassionate when dealing with distressed or anxious pet owners
• Strong problem-solving skills and the flexibility to adapt to changing priorities
• A customer-focused mindset with a commitment to providing exceptional service
• Basic administrative skills, including data entry and filing

What we offer

At Charmhaven Vet Hospital, we are committed to creating a supportive and rewarding workplace for our team. We offer competitive remuneration and a range of benefits designed to support your wellbeing and career development. You will work alongside a compassionate and experienced team who are passionate about animal welfare. We provide a positive working environment where your contribution is valued and recognised. We encourage open communication and provide opportunities for professional development and training within the veterinary sector. If you require any adjustments or additional support during the recruitment process, we welcome hearing from you.

About us

Charmhaven Vet Hospital is a dedicated veterinary practice committed to providing high-quality, compassionate care for pets in our community. Our team of experienced veterinarians and support staff work together to deliver excellent veterinary services, from routine health checks to emergency care. We pride ourselves on our client-focused approach, creating a welcoming environment where pet owners feel confident and comfortable. Our mission is to enhance the health and wellbeing of animals whilst building strong relationships with our clients. We are passionate about animal welfare and committed to staying at the forefront of veterinary medicine.