Receptionist - Boutique Physiotherapy & Pilates Clinic

Elite Spinal Physio; Sydney; On-site; AUD 9,100 - 11,000; Part time

Benefits offered by this job

Casual hours

Ongoing training

Opportunities to work across clinics

Competitive pay

Supportive team

Job summary

Elite Spinal Physiotherapy and Pilates is seeking an experienced receptionist to join our boutique clinics in Bondi Junction and Sydney CBD. In this casual, part-time role you will greet patients, answer calls, schedule appointments, and support our clinicians across locations.

You’ll manage the Nookal booking system, maintain accurate patient records, process payments, and handle general admin tasks with a warm, professional attitude. Join a friendly team focused on high-quality care.

Qualifications

• Reception experience in healthcare settings is preferred.
• Strong written and verbal communication and interpersonal skills.
• Ability to manage appointments and patient accounts.
• Proficiency with computer systems and Microsoft Office.
• Friendly and proactive approach to patient care.

Responsibilities

• Welcome patients in person and over the phone.
• Manage appointment scheduling using Nookal booking system.
• Answer patient enquiries and provide information about services.
• Maintain accurate patient records and update histories.
• Assist with processing payments and patient accounts.
• Provide general administrative support to physiotherapists.
• Keep reception area and treatment rooms well-presented.

Skills

Receptionist

Customer service

Appointment scheduling

Healthcare experience

Tools

Nookal

Microsoft Office

Job description

We’re looking for an experienced, friendly receptionist to join our boutique physiotherapy and Pilates clinics in Bondi Junction and Sydney CBD. This is a casual position, with a minimum of 10 hours per week across Fridays and Saturdays. You’ll be the first person our patients meet, and you’ll be responsible for providing exceptional customer service and supporting the efficient running of our clinics.

What you'll be doing

Welcome patients warmly and professionally, in person and over the phone

Manage appointment scheduling and our Nookal booking system

Answer patient enquiries and providing information about our services

Maintain accurate patient records and updating medical histories

Assist with the processing of payments and patient accounts

Provide general administrative support to the physiotherapists and teams in our other locations

Ensure the reception area and treatment rooms are well-presented and organised

What you’ll bring

Availability on Fridays and Saturdays

Reception experience in a healthcare setting, ideally a physiotherapy clinic (not essential if you’re a quick learner with exceptional people skills)

Strong written and verbal communication and interpersonal skills, with the ability to interact with patients and colleagues in a warm and professional manner

Strong organisation, and the ability to juggle competing priorities calmly

Confidence with computer systems and Microsoft Office

Close attention to detail, especially with patient records

A friendly, positive and helpful attitude, with a genuine interest in providing high-quality patient care

What we offer

A supportive, collaborative team

Casual hours, with a minimum of 10 hours per week across Fridays and Saturdays, plus additional shifts available as needed

Competitive pay

Ongoing training and professional development

Opportunities to work across both clinics

About us

Elite Spinal Physiotherapy and Pilates is a leading provider of physiotherapy and Pilates services in the Bondi Junction and Sydney CBD . Our clinics are staffed by a team of highly experienced and qualified physiotherapists, who work closely with our patients to help them achieve their health and wellness goals. We are committed to delivering exceptional patient care and creating a welcoming and inclusive environment for our community.

If you are passionate about providing excellent customer service and supporting the delivery of high-quality healthcare, we'd love to hear from you.