Receptionist / Assistant Practice Manager

Remedy Recruitment; Gold Coast City; On-site; AUD 32,000 - 40,000; Full time

Job summary

Remedy Recruitment is seeking a capable Receptionist / 2IC for a General Practice reception and admin team. You will welcome patients, support the front desk's daily operations, and assist the team to maintain an efficient, patient-focused environment.

The role requires leadership qualities, excellent communication, and a commitment to outstanding customer service, with flexibility to support multiple practices in close proximity.

Qualifications

• 3 years of experience in a busy General Practice on Reception
• Demonstrated leadership qualities
• Strong communication and customer service mindset
• Willing to work across multiple practices in proximity

Responsibilities

• Welcome patients and visitors, providing courteous and professional service.
• Support the smooth daily operation of the general practice reception area.
• Assist the reception team and help maintain an organised front desk.
• Communicate clearly and respectfully with patients and colleagues.
• Work closely with the Practice Manager on continuous improvement activities.

Skills

Communication

Organisation

Teamwork

Leadership

Customer service

Job description

Receptionist / Assistant Practice Manager

We are seeking a capable and welcoming Receptionist / 2IC to join our client’s General Practice Reception & Admin Team.

This is an opportunity for a patient-focused Receptionist to help keep a busy front desk running smoothly and provide a positive first point of contact in a General Practice environment.You’ll support the day-to-day operation of the front desk and help deliver a professional, friendly experience for patients. As the 2IC, you’ll also provide support to the reception team and assist with maintaining an organised and efficient service.

Key responsibilities

• Welcome patients and visitors, providing courteous and professional service.

• Support the smooth daily operation of the medical reception area.

• Assist the reception team and help maintain an organised front desk.

• Communicate clearly and respectfully with patients and colleagues.

• Work closely with the PM on continuous improvement activities.

About you

You’ll bring a warm, professional manner and enjoy helping people. Strong communication, organisation and teamwork skills will help you succeed in this role, along with the confidence to support the reception function as 2IC.

• Must have 3 yrs of experience in a busy General Practice on Reception

• Demonstrated leadership qualities

• Passionate about customer service

• Flexible and happy to work across several practices in close proximity, when necessary

If you’re looking to contribute to a busy medical practice and take on a key supporting role at the front desk, this could be a great opportunity.