Lead Assistant Practice Manager – General Practice, 2IC

High Street Medical Clinic; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

High Street Medical Clinic in Prahran is seeking an experienced Assistant Practice Manager to become the 2IC to the Business Manager and support day-to-day operation of the practice.

With 16 GPs, 5 nurses, 7 reception staff and on-site pathology, the role offers hands-on leadership, rostering, training and a focus on service quality. If you have at least 2 years in a practice setting and are proficient in Best Practice, we would like to hear from you.

Qualifications

• Minimum 2 years' experience as an Assistant Practice Manager or Practice Manager in general practice.
• Experience in a private or mixed-billing practice supporting 8 or more GPs.
• Proficiency in Best Practice.

Responsibilities

• This is a hands-on leadership role, highly visible within the practice.
• Work alongside the Business Manager and Nurse Coordinator, with established Senior Receptionist support.
• Lead and coach the reception team, including onboarding, training and performance management.
• Assist with rostering, team coordination and support.
• Act as a point of contact for GPs, staff, and patients, keeping communication clear and consistent.
• Support compliance and accreditation requirements.
• Provide support to the Business Manager on improvement projects and process development/improvement.
• Step into the Manager role during leave, to keep the clinic running as usual.

Skills

Leadership

People management

Stakeholder communication

Coaching

Operational planning

Tools

Best Practice

HotDoc

Tyro

Cubiko

Job description

High Street Medical Clinic in Prahran is seeking an experienced Assistant Practice Manager to become the 2IC to the Business Manager and support day-to-day operation of the practice.

With 16 GPs, 5 nurses, 7 reception staff and on-site pathology, the role offers hands-on leadership, rostering, training and a focus on service quality. If you have at least 2 years in a practice setting and are proficient in Best Practice, we would like to hear from you.